Manager, Technical Support

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:Manager, Technical Support leads the CrowdStrike Technical Support Operations supporting our valued Customers. As a people manager, you will be responsible for delivering exceptional customer experience and foster a collaborative and continuous improvement in team culture.Location: Bangalore, India (Hybrid)Key Responsibilities:Lead the Support team, including oversight of support operations and escalation management.Drive the importance of team work, continuous improvement and effective customer service ensuring they are the cultural cornerstones of the work environmentDeliver consistent Support Operational outcomes and implement corrective actions as requiredUnderstand Business requirements and recruits, develops and builds a diverse customer focused technical talentCollaborate effectively with peers and internal/external stakeholders for effective outcomesMake timely decisions, often with limited information, based off a solid understanding of security principles, business requirements and best practicesDefine, refine and implement processes, policies and systems with the goal of enhancing operations and delivering effective customer experienceEncourage knowledge sharing, innovation and own/contribute to improvement initiatives and projectsRequirements:Bachelor’s Degree or equivalentCustomer-service oriented with a problem-solving attitude4-5 years of people management experience managing Enterprise Product Support teamExperience in a fast paced, high impact Technical Support environment supporting Global Customers.Outstanding verbal and written communication skillsSolid technical background with an ability to give instructions to a non-technical audienceAbility to analyze data/reports and take proactive actionsProven experience demonstrating global cross-functional collaborationsKnowledge of enterprise web technologies, security and cutting-edge infrastructuresProject management experience, preferably on worldwide initiatives is a plusWillingness to work in Shifts/Weekends depending upon business requirements#LI-NR1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to Work