Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityAdobe Advertising Cloud is looking for a Customer Success Manager (CSM) to drive active use and value realization on the technology investments of our customers and their programmatic advertising campaigns. You will be responsible for ensuring the overall success for a portfolio of DSP accounts and are adept at building a consultative relationship with the key leaders within that portfolio. It is important that you fully understand the business climate, strategic goals, and internal workflows of the customers we serve. You will act as a trusted partner to our customers and build positive relationships, help your customers understand how our products and solutions work to help drive usage, and ultimately ensure they realize value from their investment.What you will doDeliver an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goalsLead initial client kick-off and onboarding with a focus on adoption and utilization of Adobe Ad Cloud’s integrations across DX; help bring ‘connected advertising story’ a reality within customers’ campaignsReview customer metrics to gain a deeper understanding of account health, drawing conclusions while identifying trends and potential risks, while driving value conversations with customersProactively communicate with customers on ongoing issues, exploring appropriate sources of information throughout the ecosystem for answers to questions, demonstrating persistence and resourcefulness in gathering data to resolve customer issuesMaintain up-to-date knowledge of our related technology and be able to clearly articulate business valueDraw insight and themes from customer feedback, raise awareness to product teams and others in their ecosystem on feedback that may need actionParticipate in cross-functional (Client Partner, Adobe integrations, sales, etc.) account planning, providing ideas on driving around driving growth on accountsWhat you need to succeedBachelor’s Degree and/or relevant work experience5+ years of Customer Success / Client Services / Account Management experience in Software as a Service, Digital Marketing, Programmatic Advertising (Demand Side Platform, Data Management Platform, Analytics Platform)Ability to deliver an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goalsPassion for driving customer success and measurable outcomesExperience navigating and mediating conflict and fostering partnershipStrong consulting skills and proven results working as a trusted advisor to drive business value for clientsAbility to prioritize, multi-task, and perform effectively under pressureExceptional organizational, presentation, and communication skills, both verbal and writtenExisting knowledge of software in digital marketing and/or digital media space preferredStrong client relationship skills and ability to interact at all levels of the organizationOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $92,400 -- $181,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
View Original Job Posting