Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! ResponsibilitiesProvide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey OptimizerAssess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmapConfigure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappersCreate customer, visitor and product audiences using segments and AI/ML powered segmentsConfigure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloudand CRM systemsImplement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offersDevelop custom applications, workflows and APIs to extend the platform as per customer needsTroubleshoot technical issues, debug and optimize performance of customer implementationsProvide post go-live support, enhancements, maintenance and upgrades for customer solutionsConduct product training, knowledge transfer and share best practicesContinuously track product updates and improve solution recommendations for evolving customer needsSkills and Experience2+ years of implementation experience with Adobe Experience Cloud products especially Adobe Experience Platform and Journey OptimizerExpertise in deploying, configuring and optimizing all major Experience Platform services and Journey Optimizer featuresStrong SQL skills for querying datasets, implementing data transformations, cleansing data, etcHands-on experience developing custom applications, workflows and integrations using Experience Platform APIsDeep familiarity with Adobe Experience Platform and Journey Optimizer technical implementations including:Setting up source connectors and ingesting data using the API and UIConfiguring Experience Events (XDM schemas) for capturing data from sourcesCreating audience segments using custom and AI/ML-based segmentsTriggering journeys and activations based on segments and profilesImplementing journey automations, actions and messagesIntegrating with destinations like CRM, email, etc.Hands-on experience developing using the Platform APIs and SDKs in a language like:JavaScript for API callsJava for extending functionality with custom connectors or applicationsExpertise in data modelling for multi-channel needs using the Experience Data Model (XDM)Familiarity with configuring IMS authentication to connect external systems to Platform APIsExperience developing, debugging and optimizing custom server-side applicationsProficiency in JavaScript, JSON, REST APIs and SQLExpertise ingesting data from sources like Adobe Analytics, CRM, Ad Server, Web and MobileStrong understanding of concepts like multi-channel data management, segmentation, orchestration, automation and personalizationUnderstanding of data structures like: JSON for representing data in APIs, Data Tables for processing tabular data, Streaming data flowsExperience automating technical tasks using tools like: API integration tests, Postman for API testing, Git for source controlExcellent documentation and communication skills with the ability to clearly present technical recommendations to customersExperience troubleshooting complex technical issues related to APIs, data ingestion, segments, destinations etc.Self starter with the ability to manage resource constraints, changing priorities and tight deadlinesProblem solving mindset with the ability to constantly improve and optimize deployed solutionsAdobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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