Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Description:Great customer experiences start with Genesys. We are building the next generation of customer engagement/support products for the global marketplace and looking for an experienced Senior Software Engineer to join us on this exciting and challenging journey.You will be joining a collaborative global team of like-minded people who thrive on technical problem-solving and relish design challenges. Working in an agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security, and usability. You will be part of a team developing a digital platform. We work with a large variety of modern technologies and are passionate about extending our expertise in different software development areas. We code mainly in Java/JavaScript/Node.js but experience with other programming languages is a definitive advantage.Key Responsibilities:Design, development, and testing of features/functions delivered via platform components and/or services that are secure, reliable, highly scalable, and availableOwnership of features from beginning to end from design documents and reviews to acceptance testing and deploymentReview code and provide feedback relative to best practices, improve readability, and anticipate issuesTroubleshoot production support issues post-deployment and come up with solutions as requiredExperiences and skills we are searching for:5+ years working in back-end software development2+ years working with JavaA deep understanding of web technologies and protocols is an advantageExperience with relational databases (MS SQL, PostgreSQL, Oracle) and other data stores (Redis) is an advantage (Secondary)Expertise in distributed systems architecture and microservices design patterns is an advantage2+ years working with Node.js is an advantageExperience with cloud technologies (AWS/Azure) is an advantageExperience with container orchestration (Kubernetes) and monitoring solutions (Grafana) is an advantageGreat collaboration and learning skills#LI-GR1#LI-Hybrid If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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