Senior Deal Operations Analyst

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Sr. Deal Operations Analyst, Deal Operations  Team & Department:  Deal Operations | Deal DeskJob Reports to: Sr. Manager, Deal OperationsJob SummaryThe Sr. Deal Operations Analyst will bring an advanced skill set of QTC practices and the desire to be a leader within the Deal Operations team to provide Sales with concierge assistance and operational deal support necessary for executing revenue.  This role reports to the Senior Manager, Deal Operations with a potential career path to team lead and manager.ResponsibilitiesBe the main point of contact for Sales and Renewal teams in navigating quote tools, processes and associated challenges submitted through a ticketing system.Proactively investigate and take initiative to progress enhancements and improve operations.Steward team’s operational and administrative activities determined by Sr. Manager, Deal Operations.Reinforce best practices, priorities, and processes as determined by senior management.Foster team goals that align with corporate values and strategies.Understand Quote-to-Cash programs and tools necessary for deal execution and processing, and revenue.Be a vocal contributor in cross-functional conversations with Sales, Deal Desk, Finance, IT, Order Management, Product Management, and Commercial leadership.Regularly communicate with Sr. Manager about better ways to operate that would benefit team growth.Assist the Sr. Manager in maintaining schedules: e.g., End of M/Q/CY/FY.Remote; period visit to office and minimal travel as necessary.Minimum RequirementsAbility to work North America timezone: 8a-5p Eastern.2+ years’ experience using Salesforce.Experience working with Field Sales and Quote to Cash practices.Experience in a team leadership dynamic is preferred.Excellent verbal and written communication skills.Bachelor’s degree in business, business development, communications, customer experience, or operationsExperience in Sales or Finance operations is a plus.Experience with Microsoft Office (e.g., Word, Excel, PowerPoint); and Adobe Acrobat Pro DC.Ideal CandidateYou possess high-level initiative and proactiveness.You enjoy identifying process gaps, developing solutions, and seeking alignment with stakeholders without being asked.You constantly think about efficiency vs. “what we’ve always done.”You adapt to constant and rapid change in process, organization, and protocols.You readily update management on assigned projects.You are present and willing to assist your teammates by sharing your learnings.You have a “can do” attitude, and always follow through to resolution.You are comfortable “stepping up” to address a need, offer an idea or lead an activity, and see yourself as a future leader.You welcome constructive feedback from management as a tool for growth.You are comfortable working with international teams and different cultures.You like to encourage others to develop their growth.You are empathetic to your co-workers.#LI-NR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.