Deal Operations Analyst

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Deal Operations AnalystDepartment & Team:  Deal Desk | Deal OperationsJob Reports to: Sr. Manager, Global Deal OperationsJob SummaryThe Sales Operations Analyst is a vital member of the Global Commercial organization providing concierge assistance and operational deal support to the Field for QTC activities necessary to execute revenue.  Sales is our customer. This position supports Sales in the EMEA Region.  The Sales Operations Analyst reports to the Senior Manager, Global Deal Operations and has the opportunity to learn about and grow within all areas of Genesys.Major Responsibilities/ActivitiesBe a main point of contact for Global Sales and Renewal teams in navigating quote tools, quote-to-cash processes and any associated challenges submitted via a ticketing portal.Understand Quote-to-Cash programs and system tools necessary for deal execution.Conduct virtual 1:1 walk-through calls with Sales as necessary to resolve issues, answer questions on quoting and programs, and navigate Salesforce tools.  Facilitate answers and resolutions with internal departments on Sales’ behalf.  Connect Sales with internal subject matter experts, i.e., Deal Desk, Order Management, Licensing, Product Management, IT, etc. as appropriate.Inform IT and Quote to Cash BPA team of system bugs and challenges, and follow-up with teams to resolve.  Perform projects as assigned by management.Remote position. Periodic visit to office and minimal travel as necessary.Minimum RequirementsAbility to work 2-11p Manila timezone.2+ years’ experience using Salesforce.Experience working with Field Sales and Quote to Cash practices.Ability to multi-task, prioritize, and be detail-oriented.Team player who enjoys working in a team environment.Flexible and adaptable to constant and rapid change in process, organization, and protocols.Experience with Microsoft Office (e.g., Word, Excel, PowerPoint); and Adobe Acrobat Pro DC.Creative and critical-thinking skills.Bachelor’s degree in business, business development, communications, customer experience, or operations.Ability to work independently and be resourceful.Expert customer service skills.Strong verbal and written communication skills.Ideal CandidateYou possess initiative and proactiveness.You are comfortable working with international teams and different cultures.You are empathetic to your co-workers.#LI-NR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.