Account Manager - SMB

What We Do   At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.    What It’s Like to Work at GoGuardian   We are a fast-growing learning company that thrives on making bold moves and setting high standards. Working with us means joining a (mostly!) remote team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. We balance our rocketship pace with a work culture that offers unbridled support, allyship, and inclusivity…to say nothing of fun! Join our Neurodiversity ERG, attend an online magic show (and bring your kids), head to a DEI Community of Practice session, share a pet photo with other dog lovers, or relax in an online meditation class. Our culture has earned us accolades! We have been named one of Built In's 2022 Best Places to Work™ and are certified as a Great Place to Work®.   While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work or reporting to headquarters if within commuting distance. The Account Manager, SMB is responsible for managing the renewal, expansion, and cross-sell attachment of current GoGuardian customers. You will proactively engage with clients to build relationships, identify and mitigate churn risk, and discover, nurture, and close expansion opportunities. What You'll Do Ensure that clients are realizing value in their Platform subscription to manage and close renewals at a high rate working directly with our clients and channel partners Identify opportunities to expand and cross-sell additional products to help clients meet their goals Actively manage your pipeline within SFDC and maintain a high level of accuracy in opportunity management Be measured against a renewal, expansion, and cross-sell attachment quota on a monthly, quarterly, and annual basis Aim to provide a delightful experience in every customer interaction Provide customers with product training, strategic guidance, and ongoing best practices Who You Are 2+ years’ experience in an account management, customer success, or sales role within the B2B SaaS space  Empathetic listener with a strong focus on serving the customer Excellent time-management skills Experience with Salesforce, Slack, Zoom, G Suite is a plus Excellent verbal and written communication skills to work with current and potential customers Team-player mentality and adaptability are a must Self-motivated, persuasive, and eager to learn and grow   What We Offer  Competitive pay, complete health insurance, 401(k) matching, bonuses, and an employee stock option plan. Flexible time off, 13 paid holidays, paid parental leave, wellness days, and a paid year-end holiday break. A robust catalog of benefits that support your professional growth and personal wellbeing: learning funds, lifestyle funds, online yoga & meditation classes, fertility & adoption reimbursement, giving funds with company match, and more… Plus the intangible: A varied and challenging role in a global and highly innovative high-growth company. Supportive, driven colleagues who have your back and share your passion. P.S. - Share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for amazing people. The typical base salary for this position is $70,000 per year with a $30,000 variable. The salary displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications, and experience. Additional benefits information is listed on our careers page.   Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.    GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.   GoGuardian's Job Applicant Privacy Policy is located here .    #BI-Remote