Lead Business Analyst

As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 Software is seeking a Business Analyst for our Digital Banking Premier Services group based in Austin, TX.  This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver, implement, and support custom code for clients.  If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, then this is the position for you.  The ability to effectively communicate with clients, developers, and management will ensure a successful career with our growing team.RESPONSIBILITIES: Work closely with stakeholders, including business users, clients, and technical teams, to understand their needs and gather requirements. Plan & Conduct interviews, workshops, and meetings to elicit detailed information about the project's objectives, functionalities, and constraints. Document these requirements, ensuring clarity, completeness, and traceability to help guide the development and implementation process.Collaborate with the development team to break down high-level requirements into user stories, epics, and tasks. Expand and refine these smaller units of work, ensuring that they are clear, actionable, and well-defined. Facilitates better communication between stakeholders and the development team, leading to more efficient development and delivery of features.Generating functional design specifications, use cases, process flows, wireframes, mockups, and data models.Collaborating with the development team to produce the Technical Design Document.Working alongside the quality assurance team to develop test scenarios and test cases.  Preparing user guides and run books to explain the features and functionalities of the delivered product.Work closely with cross-functional teams, such as development, testing, and operations teams, to determine the release scope, schedule, and priorities. Co-ordinate & effectively communicate release plans  with all the stakeholders ensuring everyone is aligned with the release plan and understands their respective roles and responsibilities.Ensure all prerequisites for the release, such as approval and documentation, are completed and in place.Co-ordinate with deployment teams to ensure their availability during the release cutover window, facilitating a seamless release process.Proactively communicate with customers before the start of the release and provide updates after the completion of the release to keep them informed.Ensure a smooth progression from development through testing, SIT, UAT, Pre-Production, and finally Production deployment.Ensure that teams adhere to the release management process, and deployments to higher environments are executed according to the agreed-upon schedule with the customer.Communicate with the customer, obtaining their approvals before deploying to any of their environments, thus maintaining a transparent and collaborative approach to the release process.​EXPERIENCE AND KNOWLEDGE:8+ years of Business Analyst experienceFinancial Industry experience with in-depth banking knowledgeExcellent communication skillsGood interpersonal skillsStrong analytical and problem-solving skillsMotivated by providing excellent Customer ServicePassion for technologyDesire to join a winning team, prove yourself, and ramp up quicklyPreferred:Experience contributing in an Agile development environmentExperience with MS Visio or equivalent softwareInformal or academic experience with software developmentHealth & WellnessHybrid & Remote Work Opportunities                                                                  Flexible Time OffCareer Development & Mentoring ProgramsGenerous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.