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Your potential is waiting; why are you?Job DescriptionJob Title: Billing AnalystDepartment & Team: OTC Shared Services - Global BillingReports to: QA, Controls, and Billing Manager - Global Finance Shared ServicesLocation: Manila, PhilippinesSummary of the PositionManagement of customer billing function in APAC, including review of invoices generated prior to being sent to customer/partnersEnsuring that our templates comply with country specific requirements and where necessary, working with the IT team to update these templatesHandle all customer correspondence in relation to invoice dispatch/sendingMaintenance of Customer master data in relation to invoice recipient detailsWork collaboratively with AR/Collections team and APAC order to cash manager to provide analysis of invoices issued to customers against credit limits and prepare credit hold reports.Understand and continually review business processes for improvement.Partner with the business through a service oriented culture and value-add attitude.Financial compliance and own Month End Closing process for the region to ensure accurate financial results for the region.Continuous improvement of business/planning processed through.Increased and continuous communication.Utilize templates to increase accuracy of forecasts.Review strength and weakness of previous cycle.Prioritize improvements based on planning cycle.Document all recurring procedures to ensure that this function could be effectively handed over to a replacement or back up (temporarily or permanently).Build strong and effective working relationships with external / internal customers and WW within Finance Team to ensure coordinated management of APAC AR.Identify & initiate process improvements.Maintain an effective filing system for all physical & soft correspondence & records pertaining to the role.Other adhoc projects and duties as requiredQualifications/SkillsPrevious experience working across geographies an advantage;Strong computer literacy, particularly Excel & Word, experience with Netsuite an advantageStrong desire to meet / exceed targets and deliver within deadlinesExcellent communication skills and ability to work effectively with both internal and external customers and strong English language skills (written & spoken).Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control.Strong organizational and priority skills.High degree of accuracy and reliability in data processing and financial analysis.Willingness to take on additional projects or workload from time to time.Mature & professional approach to work to ensure the person respects the confidentiality of the data they are responsible for and has the confidence of other employees so they are willing to disclose such data.Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when requiredAbility to work effectively with both internal and external customers.#LI-NR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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