Order Management & Billing Advisor (Japanese & Chinese Speaking)

We are seeking an Order Management & Billing Advisor to join our global Finance team. A successful candidate should have a background in order management, billing, or related processes, as well as experience working with relevant software systems. This individual will be responsible for managing the end-to-end order management process and ensuring accurate billing and revenue recognition. The Order Management & Billing Advisor will work closely with internal teams, including sales, finance, and customer service, to provide exceptional service to our clients. The job requires validation of regional contracts in Japan and China region hence proficiency in Japanese and Mandarin languages is a mandatory prerequisite.What will you be doing in this role?Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billingCollaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processingHandle customer inquiries related to order status, billing, and paymentsPerform daily, weekly, and monthly reconciliations of sales orders, invoices, and paymentsWork closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer ordersMaintain and update customer data in systems.Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognitionCollaborate with global teams to ensure consistency in order management processes and proceduresContinuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancementsGenerate reports and analyze data to provide insights into order management and billing performanceAbout the TeamOur Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, to France, India, Japan, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.Qualifications:Bachelor degree in finance, accounting or business admin or equivalentProficiency in Japanese and Mandarin languages2-3 years experience with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system Good knowledge of Order Management processes and business systems including Oracle EBS, Saleforce, Zuora & Netsuite preferable.Good knowledge of Microsoft Excel (advanced level)  At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.