HR Services Senior Associate

HR Services Senior AssociateEquinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryA highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Responsible for the execution of all HR services and processing queries up to Tier 2.  Assists with Tier 3 queries and special projects.ResponsibilitiesLeave and Absence ManagementSupport our employees and managers through the LOA processes;Support leave management processes, focusing on compliance with federal and state laws and regulations (FMLA, STD, LTD, ADA Accommodation, Maternity and Paternity leaves, workers compensation) for US and Canada;Ensure clear communication with our stakeholders (Payroll, Benefits team, legal and HRBA) and external vendor;Manage employee data, leave data and audits;Build and update internal knowledge, trainings and process map;Create material to support our employeesLife Cycle and System UpdatesExecutes  all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA'sLeverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needsUtilizes expertise to resolve complex issues, and often acts as a team lead or resource to others. Point of escalation is team lead/ managerIdentifies trends and initiates  process improvements with Manager or HRSS Project and Services TeamUnderstands trade offs and when to escalateUnderstands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processesManages HR Systems Data and files, ensuring accuracy, completion, and that all are up to dateHandles sensitive and/or complex queriesPivots with ease when introduced to new HR Systems configurations.,engagement in system UAT                                                                                                 Provides standard and non standard non complex reporting to HR stakeholders and line managersCOE Process ExpertiseBasic understanding of programs and COE processesAble to answer COE type queries and guide line managers if appropriateAble to handle complex COE processesOperational ExcellenceAssist with knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR libraryUnderstands and executes on SLA and KPI'sProvide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines.Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirementsEnsures data accuracy and integrity with all transactions,communications and stakeholder supportProject ManagementMay assist with translation validationQualificationsHigh school diploma/GED requiredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.