Customer Engineering InternCustomer Engineering InternWho is Equinix?Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you’re a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.Why Join Equinix?We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.Team and Role:As a Customer Engineer you are responsible to deliver top-class support to global enterprises that drive the modern-day digital economy. You help support applications and infrastructure that enables thousands of customers to connect with their cloud services. You will be exposed to awesome tools, systems, and products as well as help brush up your IT skills like SQL, API, Networking and many more.Responsibilities:Troubleshooting customer reported issues and incidentsSupport documenting and creating Standard Operating Procedures for common incidentsExperiment with enterprise grade products (Network Function Virtualization, On-Demand Hardware and Cloud Interconnection) that drive the digital economy.Provide recommendations and suggestions on how to improve support for the worlds biggest tech leadersOpportunity to network and collaborate with other interns, building relationships across the globe Take part in our global program with executive speaker series, networking events, project presentations and so much more! Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!Who You Are (Requirements and Qualifications):You have knowledge or a strong interest in one of the following areas: Computer Networking, System Administration, Application Support, Server-side Hardware, SQL / Databases APIsDemonstrated passion for delivering exceptional customer experiences and a strong interest in contributing to projects that support customer success initiatives.Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between Dec 2024-Sept 2025) Available to work full-time for the entire duration of the Summer Internship Program (between May to September, depending on your school system) Ability to multi-task and work collaboratively and effectively in a fast-paced environment Excellent written and verbal communication skills, business proficiency in English How to ApplyPlease submit your application by providing the following.Up to date resume that includes your availability (start and end date) and expected graduation.Please apply to this job posting only if you are available full time for an internship during the stated period.What’s nextThe Equinix New to Career team will be reviewing applicants on a rolling basis throughout October and November and will reach out to applicants accordingly. We appreciate your patience while we consider your application. If you would like to learn about other career opportunities, we have to offer check out our careers page! Learn more about the program and what former interns have to say about their experience - https://careers.equinix.com/students-recent-grads Watch this video to learn more on how Equinix is powering the worlds digital infrastructure. https://youtu.be/aTTIbsfP8j0Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,100 networks and 3,000+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
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