Operations Specialist

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 129 million registered learners as of June 30, 2023. Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. Job Overview: As an Operations Specialist, you will be a part of a newly formed team responsible for executing on key operational workflows for the company. You will be responsible for managing and scaling escalated ticket workflows, operational tasks, and data analysis requests. This team will be unique to Coursera as it will touch all of our end users (partners, learners and clients) and will require a strong customer-centric approach to work in addition to keen critical thinking skills and process orientation. Responsibilities: Develop,execute and scale technical workflows that enable smooth services operations, using a suite of internal tools, databases, platform expertise, and customer empathy. Work directly with our partners, learners and customers to provide Coursera platform education, understand their goals and find creative technical solutions. Interactions will be primarily by email, but the Operations Specialist should be comfortable with phone/video conference, too.  Anticipating emerging crises and opportunities working on different projects and working on mitigating them Developing well-informed advice, strategies and ideas that are sensitive to the various needs of the multiple stakeholders and partners  Build and maintain detailed, accurate documentation and resources for both internal and external reference Work with cross-functional stakeholders to develop creative technical solutions for our partners, learners and clients  Basic Qualifications: 2+ years experience in operations or support for a technology company or educational institution  2+ years of experience in customer service or account management Preferred Qualifications: Background in leading and scaling technical workflows  Skills in data pulling, analysis, and reporting including a demonstrated ability to navigate complex databases independently  Basic knowledge of SQL and running queries to pull data If this opportunity interests you, you might like these courses on Coursera: Creative Problem Solving Business Strategy Influencing People       #LI-MJ1 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.   If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.   For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here.   #LI-Remote