At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Position SummaryThe senior knowledge management specialist for Technical Communications is responsible for optimizing and maintaining the content integrity, CCMS, and publishing pipelines for the technical communications team. The ideal candidate will have a passion and skills for planning, organizing, and validating topic-based DITA/XML content, as well as creating and implementing the CSS specifications to support a variety of publishing pipelines. This position also includes programming, primarily script writing for validations, customizing DITA plug-ins, and troubleshooting publishing failures. Primary Responsibilities Ensure publishing pipeline in AEM (from AEM Guides to Sites) is up and running.Provide operational support by resolving incidents, requests, and problems associated with the CCMS, authoring, and publishing systems.Work with internal partners to increase content findability by defining and leveraging a taxonomy.Maintain up-to-date configuration and recovery documentation for assigned systems.Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, TS staff, vendors, customers, etc.Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.Performs other related duties as assigned.Knowledge, Skills and AbilitiesFlexible, self-motivated, team playerGood Problem Analysis and Solving Skills: ability to troubleshoot a complex issue down to potential contributing components, identify root case if possible or gather supporting evidence for escalation.General ability to incorporate daily sustaining roles with progress on strategic improvements, issues, deciding what requires the greatest immediate attention, and coordinating actions to layer focus to achieve the greatest efficiency.Scripting and automation experienceUnderstands the software development processes at a high levelKnowledge of Rest APIsFamiliarity with oauth and authenticationFamiliarity with automationFamiliarity with AEMFamiliarity with GitQualificationsCollege degree in Communications, Knowledge Management, or equivalent applicable experience.Experience in topic-based authoring and single sourcingFamiliar with Coveo and SEO.Knowledgeable of CCMS systems administration, content workflows and architecture.Familiar with designing new taxonomies and with creating ways to hold teams accountable to using themExcellent communication skillsStrong organizational, analytical and execution skillsFlexible, self-motivated, team player5 to 8 plus years of proven success in content managementF5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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