Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?As the Director, Solutions Consulting, you will play a pivotal role in driving our sales success by leading and managing a high-performing team of Solution Consultants. You will provide technical leadership and be responsible for setting a vision and executing a strategy, all while aligning with Sales Leadership in pursuit of our growth objectives. You will collaborate closely with our Sales, Customer Success, Marketing, and Product Management teams representing the requirements of your specific region.What you’ll do:Lead a team of Solution Consultants, providing guidance, mentorship, and performance coaching.Align with the sales leadership team to develop and execute effective sales strategies aligned with organizational goals.Drive continuous improvement initiatives within the team, optimizing processes, tools, and resources to enhance efficiency and effectiveness.Act as a trusted advisor to the sales team, providing technical expertise, product knowledge, and solution guidance throughout the sales cycle.Understand customer needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.Empower the team to craft and deliver technical presentations, demonstrations, and proofs-of-concept to prospects and customers, using storytelling techniques to showcase the value and capabilities of our solutions.Collaborate with the product management and engineering teams to provide data-driven feedback on product enhancements, identify market trends, and contribute to product roadmap development.Stay up-to-date with industry trends, emerging technologies, and competitor offerings to maintain a competitive edge in the market.Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance. Qualifications:Bachelor's degree in a relevant technical field; advanced degree preferred.5+ years of experience in solutions consulting, technical sales, or related roles.Proven track record of leading and managing high-performing teams.Strong understanding of CCaaS, Customer Experience, and Digital & AI domainsExcellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.Results-driven with a focus on achieving and exceeding data-driven sales targets.Proficiency in relevant software tools and technologiesCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $151,650.00 - $297,650.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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