Singapore Customer Center Program Manager

Singapore Customer Center Program ManagerDescription -What a Singapore Customer Center Program Manager does at HP: Define customer experience requirements across customer touchpoints typically for a single product/solution category for a single business.Apply and tailor customer experience design methods to lead complex cross-functional and/or cross-business teams in the definition of customer experiences.Lead cross functional team, including non-HP entities to design customer experience across the entire customer lifecycle, including the overall relationship.Lead horizontal teams to deliver experiences to the market.Develop and implement customer experience metrics.Design and manage customized customer experiences and briefings for the briefing center(s).Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s).Develop new ideas and methods for using briefings to increase sales and improve HP-customer relationship.Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center.Execute customer retention program and user groups.Individuals who do well in this role at HP, usually possess: Bachelor in Marketing or related field; MBA preferred.7+ years marketing experience.Industry, sales, channel and/or project management experience a plus.Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management.Experience in developing and driving consistent field adoption of industry/segment message.In-depth knowledge of industry and customer segments and demand generation program.Familiarity with and/or experience in partner management.Excellent interpersonal skills; ability to build and manage virtual teams.Excellent negotiating skills.Ability to interface effectively with all levels of management and functional disciplines.Excellent influencing and consensus-building skills. Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore. #Li-PostJob -MarketingSchedule -Full timeShift -No shift premium (Singapore)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.