Technical Writer

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Technical writers at nCino are responsible for writing technical product documentation for the nCino Bank Operating System. Through individual, hands-on research and collaborative work with development teams and other stakeholders, you’ll gain a detailed, highly technical understanding of the nCino product and use that expertise to write a variety of documentation. nCino’s technical documentation includes: user guides for nCino customers, configuration guides for the administrators and nCino employees who implement the software at financial institutions, release notes, contributions to product presentation materials, and other supplemental documentation. The technical writing team is housed in the Marketing department; in addition to technical writing, you'll have the opportunity to write for the nCino Community blog, contribute product copy, and collaborate with product marketers and other content creators. ResponsibilitiesHandle all user and configuration technical documentation for several development teamsAssist in nCino product releases by creating installation/upgrade guides and writing release notesWork with other content writers and colleagues from a variety of roles to produce and edit written content in support of the nCino product and brandActively contribute to the nCino content writing team’s processes and functionsInteract regularly with nCino’s online user Community; assist with document access, answer questions from both internal users and end users ObjectivesWithin the first few months on the job, you will:Earn your Salesforce Administrator certificationLearn the Salesforce platformCreate and maintain your own development environment—installing and upgrading nCino software regularly—in order to practice configuring, using, and documenting the nCino productAssertively request documentation resources such as product demos, and use this material to create complete documentationTake on additional writing assignments such as nCino Community blog articlesOffer peer review to other writersWork to enhance our writing standards and team processes  QualificationsRequired:Bachelor’s degree or comparable experience, education, and superior performanceTwo years of relevant experienceExceptional written and oral communication skillsDemonstrable ability to write effectively for a variety of audiencesExcellent active listening and analysis skillsStrong organizational skills; ability to handle deadlines and prioritize work in a dynamic settingAbility to work independently and as a team collaboratorTechnical aptitudeAbility to learn a variety of tools, including word processors, collaboration software, and publishing platformsAttention to detailInterest in software developmentInterest in financial processes Desired:Two years of technical writing experienceFamiliarity with SalesforceFamiliarity with financial servicesSalesforce Administrator certificationExperience with the software development lifecycle If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com. Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success.  We strive to create workplaces where employees are empowered to bring their authentic selves to work.