ILS/LMS Technical Project Manager

Clarivate is seeking to hire on an ILS/LMS Technical Project Manager to join our growing, global service implementation team! As a Technical Project Manager at Clarivate, you will encourage global Rialto product adoption and expansion to help our customers achieve their desired business goals. As a vital member of the team, you will play a critical role in helping us retain and grow business. Utilizing your strong library technology experience, you will provide project management, workflow analysis/requirements elicitation, and configuration services in direct communication with customers and project team members while implementing Rialto. If this sounds like an opportunity you are interested in, then we would love to talk to you!About You – experience, education, skills, and accomplishments…Bachelor's degree in related field; OR equivalent work experience5 years of relevant experience in a library environment or related field (Integrated Library Systems and/or Library Management Systems)5 years of customer service experience in a library or other business/technical environment3 years of working knowledge of typical library collection development and acquisition workflows, from selection to invoicingIt would be great if you also had…Master’s degree in library/information science or another technical field highly preferredFamiliarity with Alma, Primo, Leganto, or other Ex Libris products, especially acquisition-related workflowsProject management (PMP or Prince 2) certification a plusProven project management abilities, including strong communication and presentation skillsFamiliarity with cloud-based or SaaS productsStrong interpersonal and communication skills, with the ability to professionally interact with stakeholders across the organizationDemonstrated ability to manage several complex tasks concurrently and meet deadlinesForeign language skills (Spanish, French)What will you be doing in this role?...Performs workflow analysis and leads discussions with customers as part of product implementationsDocuments customer requirements and ensures completeness of configurationCoordinates implementation activities extensively with other teams including Sales, Operations, Product Management, and SupportCommunicates project processes by interacting with the customer to support customer expectations and ensure product adoptionCreates project communications and statuses appropriate for the needs of the engagement and audienceServes as first point of escalation for customer concerns relating to both project-level and technical issues and provides oversight and leadership for resolution during and after project implementationProactively identifies and mitigates project risks to ensure a successful implementationAbout the Team The product this team works with is primarily Rialto. But Alma, Primo, Leganto, Ex Libris product suite are secondary products, as is ProQuest content (E.g., Ebook Central)) and Books BU. Externally you get to work with various customers. Internally, you will work with Sales, Configuration, and Customer Service. Projects are per customer, with the Technical Project Manager handling 5-10 projects simultaneously. Duration is typically 6-8 weeks per project. The Director of this team oversees Rialto Implementation; Rialto Delivery; and Collection Development Support. The broader team is 16 people. Rialto Implementation (immediate team) is six people, globally distributed. Rialto Implementation is globally distributed, with Ex Libris product suite knowledge in addition to Rialto product and PQ content knowledge. We use Basecamp, iQuest/Salesforce, Confluence, Jira, and MS Teams routinely.Hours of WorkFull time, permanentAlthough duties are typically performed during normal business hours, occasional off-hours may be requiredThis is a hybrid position (2-3 days a week in the office)Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled