Full Stack Engineer, Support

Sanity.io is looking for a creative developer to introduce up-and-coming developers to Sanity and lead our efforts in creating a more diverse and inclusive community. Who are we? Sanity.io  is the fastest, most  flexible platform  for delivering content to digital devices and products. Our platform is redefining the CMS market and changing the way organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.   Sanity is trusted by organizations like  Nike ,  Sonos ,  Loom ,  Spotify ,  Figma , and  Stack Overflow . That trust is based on our product’s ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.   Sanity is backed by ICONIQ Growth, Threshold Ventures, Lead Edge Capital, Heavybit, Alliance Venture, Monochrome Capital, and prominent angel investors like Twitter and Medium co-founder Ev Williams, Netlify co-founder Matthias Biilmann, ex-CEO of Heroku Adam Gross and Vercel founder Guillermo Rauch.   We believe that you cannot build a great company without a great culture. Read about our values  here and join us in building a diverse and inclusive team. About the Role As a Full-stack Engineer on the Support team at Sanity.io, you will provide first-class technical guidance to our Enterprise client base and act as a point of escalation to tackle the most gnarly issues reaching Support. Working closely with our customers, people in this role are an authority on Sanity’s content platform, common front-end frameworks, and other integrations in the headless space. You will have an important presence, interacting with developers from across the world and acting as the customer’s voice to help drive improvements that ensure people’s success with Sanity. You will be part of a small, highly-skilled, and supportive team working together to help people through their technical hurdles. You will be handling complex issues from highly proficient users but also offer step-by-step guidance to people who are new to Sanity and development. To us, it is important to foster an inclusive and welcoming space where people of different experience levels feel comfortable asking for help. This compassionate approach means we value empathy and communication skills as much as technical capabilities and resourcefulness. Finally, as an early member of the team shaping how we approach and build out support, you will have the opportunity to improve the health and reliability of Support infrastructure, contribute to tooling and workflows, and formalize Support Engineering practices. What you will be doing Work closely with our SLA customers to resolve technical issues and answer questions. Act as a point of escalation to debug large issues and resolve complex challenges. Develop reusable code snippets, author best practice answers, and produce technical guides for our self-serve support facilities. Contribute to the development of support infrastructure, tooling, and workflows. Mentor team members, run code reviews, and share expertise with the team. Occasionally fix customer-impacting issues in plugins or core product. This may be you Exceptional communication and organizational skills. 5+ years of technical product support or engineering experience. Experience with JavaScript and TypeScript, next.js is a plus. Experience debugging technical problems, preferably with users. Passion for helping others succeed and fulfill their potential. Demonstrated capacity to learn new concepts and technologies quickly. Self-starter who takes initiative and is energized when there is no obvious solution. Not sure you meet 100% of our qualifications? Have an untraditional background? Do apply anyway! What we offer: A highly skilled, inspiring, and supportive team where long-term personal growth is encouraged and supported. Positive, flexible, and trust-based work environment. A very global, multi-culturally diverse group of colleagues and customers. Remote/WFH in Europe. Comprehensive health plans and perks. A healthy work-life balance that accommodates individual and family needs. Competitive salary and stock options program. Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.