Technical Program Manager Compliance Operations

See yourself at Twilio Join the team as our next Technical Program Manager for Compliance Operations.  Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.   Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia.  At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job Twilio is seeking a Technical Project Manager to join the team that runs Twilio’s Onboarding and Compliance team globally. This role will work directly with the Compliance teams to create efficiencies and help them ensure processes run smoothly for customer compliance for SMS, Email and Voice products that adhere to our Messaging, Email and Voice Policies as well as Twilio’s Acceptable Use Policy. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.   At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. Unfortunately, communications can also be misused by bad actors who attempt to game the system for nefarious purposes. We are looking for someone that is passionate about helping our teams with processes that will prevent fraud and abuse.  The ideal candidate has strong project management and people skills and enjoys challenging and complex work.   Responsibilities In this role, you’ll: Wear the Customer Shoes: Provide support for the onboarding and compliance teams to ensure that all processes and projects provide an excellent experience when interfacing with Twilio. Draw the Owl: Develops solutions to improve the performance, reliability, and scale of systems Ruthlessly Prioritize: ability to lead collaborative sessions with program team members to clarify program goals, deliverables and phases / milestones Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.  Be an Owner: takes initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team.   Qualifications  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   Required: 3+ years experience managing technical projects in operations and/or data analytics. Your analysis and insights have helped a department to grow. Experience working on provisioning numbers, i.e. short code applications/porting/Sender ID applications is a plus.  Demonstrated expertise prioritizing and executing multiple projects simultaneously while keeping stakeholders on track. You’re thorough and extremely organized. Exceptional project management skills. Must be able to effectively plan, organize and drive projects to completion, including cross-functional teams over whom you do not have direct authority.   Technical aptitude to create compelling, relevant and actionable reports using tools such as Looker, Tableau, or a similar business intelligence tool. Extra points if you have experience with SQL.  Appetite and proclivity to dive deep into complicated processes and systems. You regularly apply the principles of operational excellence to optimize processes while improving quality, customer satisfaction, and productivity Ability to build effective cross-functional working relationships and work through conflict Excellent written and verbal communications skills   Desired: Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools  Basic understanding APIs and related technologies Location  This role will be based in the U.S. (remote position) but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, the States of CA, CT, NJ, NY, PA and WA or the surrounding areas. The estimated pay ranges for this role are as follows: Based in Colorado: $90,320 - $112,900 All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Approximately 5% of travel anticipated -but not required. *Please note this role is open to candidates outside of Colorado. The information below is provided for candidates hired in this location only.   What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.   So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!   If this role isn't what you're looking for, please consider other open positions .   Twilio is proud to be an equal opportunity employer.  Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at  accommodation@twilio.com .