Customer Onboarding Specialist

Description Customer Onboarding Specialist Remote: USA & Canada only About Us VERSES is a cognitive computing company specializing in next-generation Artificial Intelligence modeled after natural systems and the design principles of the human brain and the human experience. We are a distributed, diverse, and inclusive workforce that aspires to do our best work on important problems with exceptional people and we value: AUDACITY, ASSERTIVENESS, ALIGNMENT, ACCOUNTABILITY, ABUNDANCE & AWESOMENESS. We’re looking for trailblazers and problem solvers passionate about tackling important global-scale challenges so if that sounds appealing, let’s imagine a smarter world together! Make An Impact We are looking for a talented Customer Onboarding Specialist to join our team! As a Customer Onboarding Specialist, you will play a pivotal role in ensuring new partners and customers have a seamless transition into our Genius Suite of products and services. By combining your business acumen with technical expertise, you will empower our clients to maximize the value of our solutions from day one, fostering long-lasting relationships and driving customer success. Essential Functions Lead the end-to-end onboarding process for new customers, understanding their unique needs and tailoring (as needed) the onboarding experience to align with their goals. Provide technical guidance and support to customers, including configuration, integration assistance, and troubleshooting. Develop and deliver customized training sessions, webinars, short videos, and documentation to ensure customers have a deep understanding of our products and can use them effectively. Assist in the setup of customer accounts, ensuring proper configurations and data migration, if necessary. Identify and resolve technical challenges, working closely with the customer and cross-functional teams to achieve timely solutions. Maintain proactive and clear communication with customers throughout the onboarding process, keeping them informed about progress and addressing any concerns. Create and maintain detailed onboarding documentation, processes, and best practices. Gather and relay customer feedback and insights to the product and engineering teams for continuous improvement. Great to Haves Strong technical aptitude with the ability to quickly understand complex software systems and troubleshoot technical issues. A solid understanding of business processes and the ability to align technical solutions with customer objectives. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. A customer-first mindset with a passion for delivering exceptional customer experiences. Strong analytical and problem-solving skills with a proactive attitude toward issue resolution. Ability to adapt to changing priorities, work independently, and thrive in a fast-paced environment. Collaborative nature with the capacity to work effectively across cross-functional. Even better to have… Experience working in the Supply Chain, Retail, Manufacturing, or similar industries is a plus. Experience with Enterprise software packages and integration patterns; examples would include but aren't limited to Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM), or Labor Management Systems (LMS). Multilingual: Proficiency in multiple languages to support a diverse customer base. Basic project management skills to manage complex onboarding projects. Benefits In addition to fostering a culture of highly engaged, emotionally intelligent, and energetic people we offer: Global virtual work environment (although some positions may need to operate within specific time zones). 100% Company paid medical, dental & vision benefits. Financial and Mental Health wellness programs. Responsible paid time off policy (RTO), sick time complying with all State and Federal guidelines, and of course... Company recognized Holidays!! Vested interest in the success of individuals. Generous total rewards package which includes equitable base pay, potential for bonuses, stock options. Job Type Regular, Full-time Remote - USA & Canada Starting at $65,000 Commitment to Diversity, Equity, Inclusion, and Belonging: At VERSES, we value diverse creative practices and forms of knowledge. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at recruiting@verses.io to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. VERSES will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.