Global Time Away Partner

Summary Posted: Oct 31, 2023 Weekly Hours: 42 Role Number: 200516961 Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have invented — and now can’t imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job… Just be prepared to dream big. Apple’s business is constantly changing and growing to meet market demands. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements. The aim of this role is to support the administration of Time Away to employees globally. This involves partnering with internal and external teams such as Payroll Operations and People Support to ensure all issues are addressed and optimum solutions are put in place in a timely manner. Employee experience is at the forefront of what we do in in our work as Time Away Partners. Key Qualifications Key Qualifications Excellent customer service skills are essential Outstanding interpersonal, communication and presentation skills Ability to quickly develop strong working relationships A high level of independence as demonstrated through strong team and delivery of high quality work Ability to function in a fast-paced high volume environment and prioritise multiple and competing priorities Previous administration experience preferred. Excellent Excel skills preferred Fluent English, spoken and written, is essential Description Description Employee experience is at the forefront of what we do, the Time Away Partner will serve as a key point of contact for time away administration activities globally. The Time Away Partner will review and execute the administration of time away using both Workday (HR System) and Service Now (CRM Tool). The Time Away Partner needs to be a person of high integrity and sound judgment, who can work independently with the ability to timely address, escalate and articulate all items related to time away Administration. Own & support the administration for new & existing time away Collaborate with internal and external teams to understand the time away offered by Apple Review current processes and identify areas for efficiencies and improvements Develop excellent working relationships with our many, varied internal and external stakeholders Proficient in navigating the Apple systems to expedite employee queries within the agreed SLA Reporting on and reconciliation of Time Away data, as appropriate. Keep up to date on all changes to the Time Away environment. Clear articulation of the impact these changes have on the ways in which we work is vital Collaborate effectively with our key partners to ensure optimum solutions are implemented for Time Away Administration Education & Experience Education & Experience Additional Requirements Additional Requirements