Summary Posted: Nov 2, 2023 Weekly Hours: 39 Role Number: 200515295 Our Apple Store Online Project team is a global team responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are part of the larger Retail Online organization, and are chartered with rethinking the ways we engage our Customers during the online shopping experience and the digital and in-person touchpoints we have throughout the journey.
The Retail Online Project team is looking for an exceptional and multi-skilled Project Manager, with a proven record of leading diverse and complex projects from conception through implementation in either a e-Commerce or Contact Center landscape. The candidate selected for this role will be expected to traverse an array of project management skillsets including business analytics, process mapping and optimization, business requirement documentation, technical requirement generation, solution architecture, testing and evaluation of solutions, change management across the organization, and finally project retrospectives and close-out before moving on to the next improvement they’ll tackle.
The ideal candidate for this role will be an individual that is proactive, driven, and loves working in a fast paced and at times ambiguous environment where their work is helping clarify and set direction for the processes and technologies that they’ll touch. We’re looking for an excellent project manager, an innovator, a deep thinker, a relationship builder, a great communicator, a team builder, and someone who works comfortably within the details but without losing sight of the larger strategy we’re driving. Key Qualifications Key Qualifications Extensive, relevant professional experience working within a project, or program management role. Must have experience working in a hands-on global role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include an interface role between business and technical teams. SAP end-user experience is desired (S4 HANA is a plus) but not required. Experience working with Contact Center and/or e-Commerce systems and technologies is a huge differentiator and is a preferred skillset. Description Description - Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organisation and partner teams.
- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout.
- Build strong relationships and collaborate with both business and technology teams to ensure project objectives are being met, scope is continuously understood by all relevant parties.
Drive project centric discussions and deep-dives with team members from diverse backgrounds and roles.
- Quickly become and serve as a resource and technical subject matter expert for Retail Online in the area where your project work takes you. Education & Experience Education & Experience Bachelors, Masters, or MBA Preferred. Certified PMP or Scrum Master a plus but not required. Additional Requirements Additional Requirements
View Original Job Posting