User Research Operations Engineer - Human Engineering

Summary Posted: Nov 6, 2023 Weekly Hours: 40 Role Number: 200515547 At Apple, we strive to achieve surprise and delight for every one of our millions of customers around the world. We are currently looking for a User Research Operations Engineer to join the Human Engineering team. You will manage the data collection process for multiple investigations in parallel. You will possess outstanding interpersonal communication skills, great attention to detail, and a commitment to conducting high quality research. Key Qualifications Key Qualifications Typically requires atleast 2-5 years of hands on experience facilitating in-person user studies required. Able to quickly engage and connect with participants to provide a great study experience. Able to stand up, scale and coordinate technical bench and user studies. Able to thrive in cross functional, fast-paced technical environment under ambiguous circumstances. High attention to detail, resourceful, passionate, creative and results oriented. Excellent verbal and written communication skills. Familiar with research fundamentals (design of experiment, user research, statistics, data visualization). Familiar with engineering fundamentals across multiple disciplines (Hardware, Software, Algorithms, Human Factors, Data Infrastructure). Comfortable setting-up, operating and troubleshooting consumer electronics and technical data collection systems (e.g. motion capture, eye tracking, RF analysis systems, heart rate monitors, etc.). Proficient in in data management tools and technologies, such as SQL, Excel, Python, etc. Description Description Facilitate user study sessions ensuring a great participant experience and high quality data collection. Review and assess study data for quality and integrity. Bring up, pilot and troubleshoot study protocols and data collection systems. Train and oversee study facilitators on data collection procedures. Write technical documents including study instructions, operating procedures and training documents for study facilitators. Track ongoing study requests and data needs to inform resourcing, timelines, and priorities. Anticipate and develop risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines. Creatively identify and refine study protocols, processes and procedures to improve participant experience, data quality and operational efficiency. Manage multiple user research studies concurrently in a multifaceted, changing environment. Effectively communicate project status updates with cross-functional teams and partners. Collaborate with cross-functional partners (e.g. engineering, design, project management, legal, security, etc.) to define study requirements, protocol designs and data flows. Contribute to the design of user study data collection systems including hardware, firmware, software and user interface specifications. Education & Experience Education & Experience BS or MS Degree Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $114,400 and $199,500 annualized, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.