Job Requisition ID #23WD70470Position OverviewAre you looking for an exciting job that allows you to explore and learn? Do you thrive in an environment where you can work on real, challenging issues? This is an Senior Application Support Analyst position within the Business Application Support and Engineering organization. The team is seeking an Site Engineer Specialist with hands-on experience. You will be working and supporting production landscape with Autodesk teams who manages the development of Autodesk CRM, ERP system along with Autodesk online Store.The position will encompass the day to day support of various enterprise applications like CRM, ERM and hosted on AWS. This is a global position requiring the ability to work within IT and Customer Support organizations throughout the world under general direction from an Application Support Manager. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.ResponsibilitiesResponds to user tickets, problems and questions regarding functionality, operations, and general operating procedures for enterprise applications built on AWS Tech StackHas programming background and can write code if needed Coordinates new application implementation and updates to enterprise applicationsProvides/recommends innovative ideas, processes and/or procedures for enhancements, additions and/or modifications to improve the existing systemsProduces and maintains a variety of reports and/or queries as required and/or requestedAssists in the design, development, delivery, and adoption of technology including instructional technology pilots, services, and initiativesPerforms expert application support to employees, customers and partnersTroubleshoots application problems and escalates problems as needed for timely resolutionReports system issues to vendors through appropriate vendor solution. Monitor and test resolution of those issues sent to vendors. Assists co-workers in functional areas of expertiseDevelops effective working relationships with stakeholders and internal team members from all departments Works well in a high-volume, high-stress environmentAvailable for on-call rotation as assignedDemonstrates a high level of composure, professionalism, communication, and knowledge to contribute to Company’s strong emphasis on customer satisfaction and loyalty Develops effective working relationships with stakeholders and internal team members from all departmentsMinimum QualificationsStrong Working Experience with AWS Tech StackExperience and knowledge with Monitoring tools like CatchPoint, Dynatrace, Yeti, Datadog etcBachelor’s Degree in Computer Science or Information Systems and at least 3 years of experience with ecommerce or CRM PlatformsKnowledge of Virtualization TechnologiesKnowledge or Familiarity of HTML,XML, Json, PythonA self-starter able to work independently but comfortable working in a team environmentA strong dedication to customer service training ability/experience is required#LI-DA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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