Customer Success Manager - MPS- PAN

Customer Success Manager - MPS- PANDescription -Customer Success is the primary customer interface for managed services contracts, covering all of HP's portfolio and managed service offerings. Responsible for determining and monitoring initiatives to improve deal P&L performance and help customers obtain the optimum value of the contracted services. This role requires the post holder to use the hot desk from customer site one day per week and visit HP office one day per week.Responsibilities:Prepare and drive successful renewal with pursuit/sales and respective SMEsWork with sales/pursuit on account business plan & customer success planLead account kick-off – identifying/confirming customer success criteria – update customer success plan, expansion needs and identify key influencers and decision makersLead and manage SBR process working with SDM and reporting teams using VMO/SBR self-serviceWith lead SDM proactively manage customer escalations – and related customer communications in a proactive and /or timely mannerAccountable for P&L management, remediation, forecasting revenue, cost, growth, and success strategyEnsure managed services and customer engagement meet or exceed all relevant KPIsLead and collaborate with SDM on asset specific data in HP systems to ensure accurate billing, reporting, and SLA performanceSome level of skills with consulting ability in solution selling and business developmentSome industry specific knowledge as an SME and able to speak to the customer about what other customers in their industry are doing comparativelyKnowledge and Skills: Demonstrated account management using consultative selling or issue resolution skillsResponsible for supporting pre-sales, drive adoption, increase utilizationP&L management, up-sell and cross-sell PAN HP offerings, manage customer health, supports renewalsStrategic trusted advisor and long-term account planning skillsAbility to identify and effectively address customer business needs beyond the scope of their specific roleExpertise in MS Dynamics systems, tools and processes or equivalent.Multi-country client management in the same region; customers are typically multi-million dollars companiesImpact and Scope:Multiple accounts local/globalResponsible for supporting pre-sales, drive adoption, increase utilizationP&L Management, up-sell and cross-sell PAN HP offerings, manage customer health, supports renewalsEducation and Experience: Bachelor's degree in relevant area or demonstrated competence. Typically 4-6 years of experience.Hold valid Ireland driving LicensJob -SalesSchedule -Full timeShift -No shift premium – Lunch 0.0 (Ireland)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.