Site Manager, People Team

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Ubiquity is seeking a People Team Manager for our Cagayan de Oro site. This position supports business objectives of the People Team with a focus on hiring, developing and rewarding top talent including compensation, benefits and overall employee experience programs.The ideal candidate will demonstrate a strong leadership presence and have operational experience with a comprehensive knowledge of all facets of the human resources function. The incumbent must have a passion for building and supporting a world-class team and fostering the environments that inspire their best work. This role will partner with a diverse and growing team to ensure operational excellence, high employee engagement and enhanced employee experience.Responsibilities:Responsible for site leader responsibilities to support various people team functions for our growing CDO office.Contribute and deliver the strategic direction and planning of the human resource function to provide the organization with the best people operations and stand-out culture.Serve as a strategic business partner, influencer, and change agent responsible for implementing people initiatives and elevating culture across the region.Build trust and credibility that leads to improved organizational effectiveness by developing strong knowledge of the business model and the industry.Provide continuous improvement by proactively addressing future needs and influencing change as we build the organization’s capabilities for tomorrow.Provide local support for the performance management process, change management, engagement survey and action plan and initiatives, new employee onboarding, employee relations investigations and situations, and other tools and HR initiatives for the CDO office.Streamline and generate efficiencies in ways of working amongst the team including a review of our processes and policies.Work with management to define employee development needs in order to implement talent and development plans and programs to meet the organization’s goals and objectives.Support country specific employee relations efforts.Anticipate future trends in workforce planning to bring creative ideas to the organization.Knowledge, Skills, Experience:Bachelor’s degree in Human Resources, Business Administration or related field or equivalent work experience8+ years diverse and progressively senior experience in human resources with a demonstrated expertise in operational support and cultureExperience working in a call center environment preferredPreference to work in a fast paced, quick changing environmentStrong knowledge of benefits administration, compensation, employee relations, training and development, talent acquisition and management, performance management and employee engagementExperience building and elevating culture and brand awareness, supporting internally and externallyEntrepreneurial and big picture mindset; innovative and creative personality with a strong business acumenStellar interpersonal skills – we are focused on our employees and this role requires high employee interaction at every level of the organizationExcellent verbal and written communication skills. Ability to present information and respond to questions to a varying levels of internal and external partners. Experience interfacing with customersPassion for working in and managing a collaborative environment with ability to drive clarity and solutions; demonstrated resourcefulness in setting prioritiesAdept multi-tasker with ability to quickly prioritize and effectively delegate tasksStrong project management skillsProficient using Microsoft Suite and various human resources softwareExperience with Workday is a plusMust be able to work on-site and work the overnight shiftWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.