Product Experience Planning

Product Experience PlanningDescription -HP’s vision and promise is to engineer experiences that amaze our customers.  With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 76-year legacy of innovation.The Commercial Premium Notebook Product Planning team, within Personal Systems (PS), was created with a maniacal focus on designing and delivering seamless experiences for our customers.  We are seeking an Experience Product Manager to help define, curate, and deliver exceptional experiences on hero products and innovations.  You will bring the voice of the customer to understand key scenarios, derive product requirements, and define and execute test plans to validate those experiences. If you have a combination of a customer obsession and a critical eye trained to deliver superior experiences, we want to talk to you.Core ResponsibilitiesUX Research & Journey MapsObsess to keep the voice of the customer heard and accountable through all the proof-of-concept processDemonstrable experience navigating discovery research aiming to focus on identifying needs and opportunitiesProven record on validation research acting as a way for us to check our understanding and proposed solutionAbility to help cross functional teams to identify pressing knowledge gaps/ research questions.Capacity to pull right methods or create new ones to fill learning objectives of teamsDemonstrable expertise on identifying patterns and communicating research results in an actionable wayDesign Thinking LeadershipUsing Design Thinking methodology, in partnership with the Product Managers to define hero experiences of innovative products.Interact with a complex set of stakeholders throughout the business, and dynamically lead the team to define and deliver solutions.Anticipate bottlenecks, making tradeoffs and balancing the business needs and user needs versus technical or operational constraints.Work with team leads to develop the team’s strategy and long-term goalsHelp team members and extended to keep them accountable and updated on approaches, so they can gain new skillsAgent of changeAct as a role model whose presence or thought process cause change towards a more customer -centric on handling situationsPerform as facilitator, instructor, leader, planner, or teacher purposeful educative  to influence change in a practical or specific situation towards design thinking.Mobilize presentations into experiments to bring evidence based on user inputs to drive strategic decisionsHelp new product/ technology pioneers to decrease a US centric approach into a more global approachConnect and crosspollinate non-obvious people, organizations, or initiatives across HP personal systems.Required QualificationsProven record with user-centered design methodologiesHigh tolerance to ambiguity. Highly disciplined systems thinker, who combines creative and analytical skills to deliver potent innovation strategies.Master storyteller that can engage stakeholders through powerful narratives to get them onboard and keep them engaged through the process.Possess a more experimental mindset rather than methodological approach to challengesExperience managing end-to-end design processes from opportunity identification, ideation, prototyping, testing and proof-of-conceptCritical and evidence based thinker and natural problem-solver3 years applying design thinking processes across multiple industriesExperience and business cases to prove the value of experimental approaches to move forward inside the fuzzy front end of new product developmentEntrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and hostile environment with scrappiness and limited resourcesStrong analytical, troubleshooting, and problem-solving skillsProven record working with cross functional or even multi-disciplinary teamsExcellent written and oral communication skills in both English and Mandarin, with a humble but bold toneHP offers a comprehensive benefits package, including:•Dental insurance•Disability insurance•Employee assistance program•Flexible schedule•Flexible spending account•Health insurance•Life insurancePer the Washington statute, the estimated range of compensation for this job Vancouver, Washington, at the time of this posting, is $78,350 - $120650.  This position may be eligible for incentive pay, for openings where this is applicable.Job -MarketingSchedule -Full timeShift -No shift premium (United States of America)Travel -25%Relocation -YesEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.