Order Quality Advisor

Act as the safeguard for deal validation recognizing revenueOperate data validation of quote & contract records for new and existing customersReview, validate, and monitor the quality of both new and reoccurring (renewal) subscription orders.  Update and remediate the quote/order to improve the quality of the order form and invoice to customer.  Provide ongoing support for daily opportunity to order matters including support for new business, renewal processing, change requests and responding to end-user inquiries.Work with sales on customer order data capture and order quality to ensure Clarivate has all required data to invoice accurately.Collaborate with key global functions including sales, sales operations, customer support, fulfillment, order management and billing to reduce re-work and optimize hand-offs. Develop effective working relationships with sales and collaborate with partner groups providing service to the business.  Work closely with sales to enable customer success.Ensure all business activities follow the sales order policy and other key controlsReduce the number of overdue renewals in collaboration with sales and support organizationManage workflow via cases, outbound and inbound tracking and to support root cause analysis.  Manage assigned cases and drive performance based upon metrics.Troubleshoot with users quote creation & contract management queriesAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.