Job Summary:Title - Sr Systems Engineer (Private Cloud)Location: RemoteDivision: TicketmasterContract Terms: PermanentTHE TEAMThis position will be a part of the Private Cloud team. The team is responsible for Ticketmaster’s global, on-premise virtualization infrastructure. The mission of the team is to build and maintain reliable, scalable, and secure private cloud services which can be easily consumed or used by technology teams via API’s or self-service tools. Automation is in our DNA and we strive to make our services simple and easy to use. The current platforms are based on Apache CloudStack (KVM), Microsoft Hyper-V, and VMware. The team will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our private cloud platform in several ways using the VMware suite of products.Team Responsibilities and Focus:Implement standards and enforcement of access management.Maintaining standard and custom IaC tooling and related product release schedule.Implement scalable, automated and maintainable private cloud platform solutions.Collaborate with internal groups, to include Information Security, Network Engineering, Data Center Ops, Managed OS, and Cost Optimization, for implementation around operating systems, IaC, security, networking, and efficiency.Implement and review of controls to satisfy PCI requirements and participation in continuous monitoring and auditing activities.Provide consultation and operational support work to development teams.Educate and champion private cloud capabilities and services.Active participation in agile practices and cross departmental program management. THE JOBTicketmaster is seeking a talented Sr Systems Engineer, who, as part of a team, is responsible for managing our private cloud virtualization solutions. You will implement and maintain the tools that automate building and operating reliable systems and services. You will be maintaining a large, global implementation of Windows Hyper-V hypervisor clusters, Linux KVM hypervisors / CloudStack clusters, and will be a key player in the implementation of our next generation private cloud virtualization platform based on VMware. You will be responsible for the overall reliability of these virtualization infrastructure services that support business applications that are critical, high-volume, and available 24x7. You will write and use tools to automate routine and complex tasks and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to help them implement scalable and supportable service-oriented systems. As part of this role it will be expected that you are a virtualization subject matter expert, and help drive efforts to improve automation and tooling. This role is not directly responsible for the supported VMs or applications, but rather for the virtualization platform supporting them.WHAT YOU WILL BE DOINGProvide subject matter expertise for our private cloud VMware platform.Proactively identify and address stability, capacity, and performance concerns.Support provisioning and deployment automation / IaC solutions.Identify, develop, and implement solutions for process automation.Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology.Commiting code for infrastructure build, automation, and tests using Git and GitLab.Support PCI / security compliance requirements (upgrades, defect management, etc)Regularly work with support tools such as: Jira, GitLab, Prometheus, Grafana, Splunk, and PagerDuty.Liaise with other teams (Networking, Data Center Ops, Security, etc) as required.Respond to, recover from, and prevent future occurrences of failures and outages.Participate in regular on-call rotations and potentially some after-hours support as required.Maintain existing platforms (Hyper-V and KVM / CloudStack) through the implementation of and migration to VMware.WHAT YOU NEED TO KNOW Experience installing and administering VMware infrastructure, including ESXi / vSphere and vCenter.Experience administering VMware Aria (vRealize) Automation, Operations, and Log Insight. Intermediate level understanding of networking concepts, including VMware NSX-T, SDN, VLANs, virtual switching, network segmentation, RDMA, and RoCE.Intermediate level understanding of storage concepts, especially related to virtualization (vSAN, Storage Spaces Direct, etc).Experience at scripting (PowerShell, Python, GoLang, etc) with demonstrable automation experience and working with APIs.Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers.Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc.Experience with software development life cycle (SDLC) and agile/iterative methodologies.Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, and Jira.YOU AREKnowledgeable on virtualization related subject matterAutonomous and proactivePassionate about technology and transformationSelf-motivated activator, energetic and tenaciousComfortable with working in cross functional and multidisciplinary teamsExcited about taking on challenging technical problems and devising creative solutionsComfortable working with structured Change and Incident ManagementAwareness of the security and compliance implications of your services and solutionsLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.“Applicants for this position must be authorized to work for ANY employer in the U.S.; we are unable to sponsor or take over sponsorship of an employment Visa at this time.”----------The expected compensation for this position in California is:$120,000.00 USD - $150,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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