Head of Operations

Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve. We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work. We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for . We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.     About the Role We're hiring our first-ever Head of Operations role at Hummingbird. What you’re looking to do: Partner closely with Product to ensure we have the right solutions in our roadmap Help drive step-function improvements via strategic initiatives across both product development and throughout the full GTM lifecycle Work closely with Customer Success to ensure the ‘voice of the customer’ is representative throughout strategic initiatives across the company Drive operational improvements by influencing cross-functionally to drive alignment across all business units What we’re looking for: 7+ years an operational and GTM-oriented role at a B2B SaaS company Experience in risk or compliance, fintech and financial services - you have a passion for this space and you know it well. Bias for action paired with a love for communication. As a highly visible and highly cross-functional member of our leadership team, you love to GSD and you understand the importance of documentation and communication along the way. Empathy-driven leadership. You lead through your desire to understand what your cross-functional partners are dealing with, and you enjoy considering and elevating a diverse group of perspectives when making decisions.      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation.