Community Engagement Specialist

Who we are HopSkipDrive ’s mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 400 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go. Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families — and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day. HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren’t being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between.  We’re a company with heart Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities.  We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology — coupled with operational expertise and new ways of thinking — to help kids reach their full potential by providing a safe, dependable way to get them where they are going.  We’re an awesome place to work Our company culture has been well-recognized — HopSkipDrive has been named to Fast Company’s Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists.  We’re growing rapidly Founded by three moms as a solution to their own transportation challenges, we now operate across over 20 major markets and more than a dozen states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date. Who you are You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility. At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking.  We are building a team of creative problem-solvers from many different backgrounds.You’re a passionate team builder enthusiastic about finding, engaging and scaling a high performing distributed team. You’ll find energy telling HopSkipDrive’s story to diverse candidates across functions and will thoughtfully assess their backgrounds and expertise to match them with the right role on our team. Your role  The CareDriver Community Engagement Specialist will have a unique purpose within HopSkipDrive as the primary point of contact for building a stronger sense of community within CareDrivers (Drivers on the HopSkipDrive platform are referred to as “CareDrivers” -- caregivers on wheels). The Community Engagement Specialist will develop a deep understanding of CareDriver sentiment across all HopSkipDrive metros. They will lead the day-to-day work that directly supports improvements to the CareDriver experience. What you'll do Foster deeper connections within the HopSkipDrive CareDriver community Support initiatives to help make improvements to the CareDriver experience Collect, synthesize, and act upon CareDriver feedback  Connect with team members in other departments to implement solutions Lead the planning and communications for in-person and virtual CareDriver events and meetings Oversee CareDriver to CareDriver communication channels such as Facebook groups and forums Manage the day-to-day partnerships with third-party supplemental benefit partners Assist with change management around new in-app features for CareDriver community building Provide opportunities for increased CareDriver best practice sharing and education through communication channels, meetings, videos, and resource center materials  What you’ll bring You move fast, while paying attention to detail You are a strong verbal and written communicator with impeccable cross-functional relationships skills You are an excellent project manager and can keep things moving You have 1-2 years of prior community engagement experience, especially in a B2C environment or marketplace company You thrive in a fast-paced environment, under pressure and working toward aggressive timelines  You have exceptional verbal and written communication skills You are motivated by HopSkipDrive’s mission and embody the HopSkipDrive core values   You are empathetic and have a patient demeanor, with a genuine desire to help others You have a demonstrated ability to work independently and remotely You are willing to travel to CareDriver events and meetings when needed (<10% of the time) You are proficient in Google Docs, Google Slides, Google Forms, and Google Sheets Kustomer and Facebook experience  You bring an analytical mindset to all your initiatives and understand how to translate impact from your efforts to business metrics ** This role will be fully remote from a state where we do business   AZ, CA, CO, DC, FL, IL, KS, MD, WI, OK, UT, TN, NC, SC, NV, NM, NJ, NY, OR, TX, VA, WA, MO, MI* What you will get We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity.  In addition, we offer  flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in is $70,000-80,000 year. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.   Equal Opportunity Employer HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.