Sr. Sales Operations Analyst

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Description – Sr. Sales Operations AnalystThe Sr. Sales Operations Analyst is a Global Partner Sales Operations team member, reporting to the Director, Partner Sales Operations. The Partner Sales organization drives key relationships with resellers & distributors, business process outsourcing companies, as well as hyperscalers and system integrators. The mission of this role is to provide analytics, insight, and process automation that drive effective partnerships, scaling of reach, and productivity improvements for Genesys partners and the Partner Sales team. This role has a regional and global scope and may be located anywhere in the United Kingdom.Key Responsibilities, (including but not limited to): Business AnalyticsBusiness Partner to Regional Partner Sales Leader/sCentral regional POC (point of contact) for pipeline analytics, forecast consolidation, and performance metrics, providing weekly updates, as requiredAct as regional single point of escalation for regional channel teams to manage, and process issues, booking issues, reporting queries, data element requests, and sales process alignmentManage regional analytics requirements including but not limited to;Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible to measure success in a globally-aligned and consistent mannerWork with Partner Operations Director to ensure business reporting requirements are captured and included in global reporting initiativesDevelop globally-aligned KPIs and benchmarks for measurement of partner effectiveness by type of partner, as well as factors such as market maturity, the scope of coverage, and incentivesSupport generating reports, analysis, and insights for QBRs (quarterly business reviews), strategy and planning initiatives, as well as partner productivityProvide insights into the effectiveness of specific programs and opportunities, and report progress against targets, budget, and forecast. Sales Operations ExcellenceWork with the Operations Director, to drive a Globally Consistent Cadence schedule; including but not limited to:Annual Planning processesDriving Salesforce hygieneForecasting processesPipeline reviewsPAM Performance reviewsPartner Performance reviewsIdentify opportunities for sales and partner process efficiency, and provide requirements to operations, IT, and Marketing teams for implementations#LI-Hybrid #LI-IM1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.