What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Ensure achievement of key accounts sales objectives in line with the Company's mission. Responsible for monitoring and managing customer satisfaction and then managing forecast, order, shipment and revenue. Set goals for the team, provide feedback, and facilitate communication between Illumina and key accounts. Manage both the customer relationship and the deployment of the Illumina resources allocated to key accounts.All About YouResponsibilities:Monitor and manage the customer relationship and collaborate across Illumina to ensure key accounts are both satisfied and are making optimal use of their Illumina systemsPresent information to key accounts to maximize use of the Illumina portfolioCoordinate local sales activities and contract negotiations as requiredAssist the field team to plan and organize activities to ensure efficient and effective service and support is provided to key accounts.Act as a central communication point between key accounts, Illumina and other related partners, to ensure information flow on all aspects of the business relationship is efficient and effective, and is actioned appropriatelyContribute to the development of commercial infrastructure, processes, and systems to increase the quality and efficiencyPrepare compelling customer sales presentations and participate in all sales activities and assist with general customer demonstrations, training and support.Negotiate all genetic analysis sales in territory and generates associated sales contracts and quotations.Provide regular and accurate sales forecast updates. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.Requirements:3 to 5 years of direct experience in Life Science area.At least 3 years of business management experience in a commercial role.Strong technical background in molecular biology or genomics is required.Well developed professional and strategic sales skills with proven ability to develop and grow key accounts through networking at all levels on the customer organization.Strong customer-centric nature with a proactive approachExcellent listening, time management, organizational and interpersonal skills.Highly motivated and successful leader who enjoys a challenging and dynamic work environment.Excellent time management, organizational and interpersonal skills.A team oriented approach to the work environment.Attention to detail and analytical problem solving with strong decision making skills.Strong negotiation and communication skillsDetail oriented individual.Ability to fluently communicate in Mandarin and English is highly preferredEducation:BA/BS or MS degree in Life Sciences, Ph.D. a plus.Job Description (工作说明)职位基本职能与工作范围：根据公司规划要求，完成针对大客户的销售目标。负责跟踪、管理客户的满意度情况，并对销售计划、订单、运输及收入进行管理。为团队各成员设定目标，提供反馈，并协调 Illumina 与大客户之间的沟通。对客户关系以及向大客户部署的 Illumina 资源进行管理。工作职责：监督并管理客户关系，与 Illumina 各部门协调工作，确保大客户满意，并使其能充分利用他们的 Illumina 系统。向大客户提供信息，使大客户能够最大化利用 Illumina 的产品。根据需要，协调当地的销售活动与合同谈判。协助现场团队规划和组织工作，确保向大客户提供高效有效的服务和支持。作为大客户、Illumina 和其他相关方的中心联络点，确保业务各方面的信息能够流畅传递，并能够得到恰当施行。负责商业基础设施、程序与系统的开发，确保持续提高质量与效率。负责编写客户销售演示文稿，参加所有销售活动，协助完成一般的客户演示、培训和支持活动。负责区域内的所有遗传分析销售谈判，制订相关销售合同与报价。定期提供准确的销售计计划更新。以上任务和职责只是此职位的基本职能；随着企业运营情况的变化，您可能需要适度承担一些额外的工作。优先考虑的工作背景：生命科学领域3-5年的实际工作经验。在某一商业职位上具有至少3年的业务管理经验。必须在分子生物或基因组领域具有扎实的技术背景。具有良好的专业与战略销售技巧，有能力通过客户组织中各个层面的人际交流开发并增长大客户群体。具有以客户为中心服务的意识，能够提前制订解决方案。善于倾听、优异的时间管理、组织管理与人际交流技能。具有高度乐观积极的心态，具备成功领导的品质，愿意接受挑战，并适应不断变化的工作环境。优异的时间管理、组织管理与人际交流技能。有团队协作意识。注意细节、善于分析问题、解决问题。具有优异的谈判与沟通技巧。注重细节。如能用普通话和英语流利沟通更佳。优先考虑的教育背景：生命科学学士或硕士，博士更佳。Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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