Training, Education, and Awareness Program Coordinator, Information Security

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Training, Education, and Awareness Program Coordinator, Information Security is a key member of the Information Security team that provides information security and risk management support for Genesys. The Training, Education and Awareness Program Coordinator, Information Security will work with key stakeholders within Information Security and across a multitude of business units and operational units to enhance the security of the business enterprise.The person in this role will report directly to the Head of Information Security Assurance and assist with creating and curating content for an enterprise-wide training and awareness program for Information Security. The four populations being targeted to begin with are as follows:The general employee population of Genesys, to educate on Information Security concepts when first on-boarded into the company and on an annual basis afterwards, and to seed a sustained interest in Information Security topics using a creative and innovative awareness campaign Information Security employees, to educate on the structure and standard operating procedures of the department when new to the company, and to identify and provide guidance for ongoing training in the rapidly evolving field of Information Security Employees in roles that are subject to industry or legal regulations, to create a training program that meets the compliance requirements needed to demonstrate adherence with regulatory requirements identified Employees in technology roles, to create an appropriate strategy around providing these employees with ongoing and relevant Information Security information, techniques and concepts that address the top cybersecurity risks for Genesys.Other key activities will include managing the Enterprise Phishing Campaign program, developing a Security Champions program, and building a repeatable strategy for distributing key InfoSec information and important security bulletins to the Enterprise. The Information Security Training, Education and Awareness Program Leader will be responsible for working within established frameworks for general delivery, escalating issues as identified and project delivery as assigned.Occasional travel may be required.Responsibilities:Develop a strategy for the security awareness program for Genesys.Develop a tailored education program for key roles within the company (i.e., software developers & engineers).Coordinate with external learning partners and internal learning teams to develop high quality training content.Ensure that our security awareness program meets all industry regulations, standards, and compliance requirements.Ensure that our security awareness program communicates our security policies and requirements so that people know, understand and can follow them.Create a positive program that engages employees, to include focusing on changing behaviors both at home and at work.Create a metrics framework to measure the effectiveness of the program.Work with stakeholders to create overall project plan and task list.Tracks status of project activities and ensures that schedules and priorities are being met.Ensures critical issues are identified and tracked through resolution.Prepare project communications and documentation including executive briefings, project milestone deliverables, weekly status reports, etc.Help build, develop, and grow business relationships vital to the success of the projects.Qualifications:Bachelor’s Degree in Computer Science or equivalent field of study is desired.General knowledge of IT environments is helpful.Experience working on regulatory compliance initiatives such as PCI, SOX, or HIPAA is a plus.Must be self-motivated, flexible and highly resourceful.Must possess thorough verbal & written communication skills, with demonstrated experience around effectively speaking to all levels of the organization.Ability to work independently with minimum direction.Ability to work in large global environments spanning multiple time-zones.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $61,750.00 - $128,250.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.