Product Owner - IP

As the Product Owner on the IP Cloud Services team, you will be responsible for managing and delivering a world-class experience to Clarivate’s customers. You will be developing tools that automate common tasks, provide decision support, and facilitate the exchange of information between IP professionals, attorneys, and patent offices. Using the agile scrum methodology, you will develop user stories and acceptance criteria, refine product backlog, and advocate for end-user and business needs. As you work with a distributed team of technical and non-technical specialists, you will drive the product roadmap and empower the multi-functional teams to deliver products with high quality. When challenges arise, you thrive in identifying creative and unique solutions and seek customer feedback.  About You – experience, education, skills, and accomplishmentsBachelors or Master’s degree in a Computer Science discipline or related field5+ years of experience in product management, product owner, technical leadership, or related field 2+ years of experience working in a customer-facing, cloud based, SaaS environmentIt would be great if you also have...Additional degree in business, analytics, or lawCertified Scrum Product Owner (CSPO), PMI Agile Certified (PMI-ACP), Pragmatic Marketing Certificates, or related certificate.Experience in Intellectual Property, patents and trademarksExperiencing developing or supporting software for legal or IP professionalsExperience with the Salesforce CRMSecondary language proficiency in German, French, Serbian, Hindi, or Japanese Expert knowledge of Tableau, SQL and PowerBI (or similar analytics tools) What will you be doing in this rolePlanning, prioritizing, and delivering products per specifications and defining short and long term product roadmapsResponsible for the on-schedule delivery of new features, bug fixes, and enhancements for Clarivate Connected ServicesManages team backlog, enhancement requests, feature prioritizationPrepares (Backlog Refinement) new issues (User Stories and Bugs) together with the development team for the upcoming Sprints and approves them after development has finishedLiaises with customer support; clarifying and reproducing, prioritizing, updating status, escalations, and workaroundsEnsure new and existing features deliver a compelling experience for the end-customer and distinguishes Clarivate products from its competitorsCoordinate User Acceptance Testing (UAT) to ensure development is consistent with business requestsWorks with Quality Assurance and Development Operations to establish Key Performance Metrices (KPIs), testing regime, system monitoring (dashboards), and alertingEnsures achievement (released bugs, uptime, QoS, etc.) of established KPIsGathers and provides quantitative product-usage information to key stakeholders, esp. Product ManagementGenerate insights and storylines through translation of metrics and a deep understanding of our internal processes, partners and customers Improves function within the business through communicating sprint results and customer reviewsResponsible for UI texts and Release NotesAbout the TeamOn the IP Cloud Services team, you will be a part of a global team of product managers and work closely with cross-functional groups having technical conversations with engineers and presenting to senior leaders. The team is outcome oriented and looking for someone to make an immediate impact to the team.Hours of WorkFull time, regular business hoursThis is a hybrid position working 2-3 days a week in office at any of these locations: Kansas City KS, Alexandria VA, Philadelphia PA, Ann Arbor MI, or Barcelona, Spain.#LI-Hybrid#LI-LPClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled