Customer Care Advisor

Clarivate is seeking a dynamic Customer Care Advisor to join our global Customer Care team. In this role, you will ensure customer satisfaction is maintained at a high level by resolving customer issues a timely and efficient manner. Utilizing your strong analytical and problem-solving skills, you will develop and implement customer care strategies to enhance customer retention and loyalty. About You – experience, education, skills, and accomplishmentsBachelor's degree from an accredited college or universityIt would be great if you also have . . .1+ year(s) of customer service experienceExperience in MS Office 365, Excel, Word, PowerPoint, MS Teams, Outlook etc.Languages: Excellent verbal and written communication skills are crucial in EnglishAbility to work well under pressure.Basic analytical and problem-solving skillsWhat will you be doing in this role?Responsible for the day-to-day query management of a portfolio of customers and associated renewal activitiesCollaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels.Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise.Develop customer expert knowledge and familiarity of Clarivate’s services and software products.Guarantee customers receive a professional, efficient, and courteous response to queries.Develop a successful working relationship between Clarivate’s local and global teams.Occasionally be responsible for managing projects as assigned for existing customers.Assist team members with additional workloads as deemed necessary by business/customer needs.Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives.Embrace initiatives to reduce manual exceptions/work around to facilitate a more seamless partnership with customers.Ensure that customer profiles are kept up to date to provide the relevant areas of the business with current information.About the TeamOur team consists of 700+ individuals located across the globe. Our primary focus is to ensure our customers receive a best-in-class service experience using our products.  We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication.Hours of WorkThis is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.  This is a hybrid position working in the office 2-3 days a week.#CBClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled