Director, Managing Partners

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamManaging Partners (MPs) are a key role to ensure Workday’s development, growth and support of our largest, strategic customers. They are strategic advisors to our key customers, partnering with Sales, Services, support, and Product management to help customers achieve maximum value from Workday.They are responsible for handling several customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our customer base sales team.About the RoleThe Director, Managing Partners will ensure key customers have achieved balanced value and business outcomes from Workday's solution.The ideal candidate will understand how to drive internal organisational efficiencies as well as enable the engagement of customers through multiple channels to drive adoption, achieve customer business goals, build references, improve contract renewals, and deliver company and customer growth. This individual will also engage with the delivery team to provide implementation solutions, standard methodologies, and expertise to their customers.ResponsibilitiesThe success of this position will rely on strategic alignment across sales, product management, customer success, and services sales. Partnering and influencing key collaborators across the company to ensure our approach, offerings and resourcing are effectively influencing customers’ product adoption.You will encourage and support the development of your teams. This includes, but is not limited to; selecting talent, development of the team, and driving a diverse, positive, and collaborative culture that values teamwork and results.Manage a team of hard-working, enthusiastic, and successful Managing Partners in the APJ region.Be a member of the regional CX leadership team, passionate about driving success and outcomes with our largest and most strategic customersYour team will manage large and sophisticated customers through orchestrating internal teams of services, product, support and sales through consistent strategic account planning and governance standards.Use your experience and consultative skills to assist the team in developing long-standing relationships with customers and executive sponsors and participate in the planning and execution of key interactionsCollaborate with CX and sales leaders to help craft the future engagement model for Managing Partners across the organisation including account planning, governance, training, Majors alignment, and Workday Success PlansWork across Field Services, Education Services, Alliances, Support, and Operations to ensure Services objectives align with other areas in the company including Products & Technology, People & Purpose, Finance, Legal & Compliance, etc.Provide thought-leadership to organisations outside of immediate lines of responsibilityAlign with the Regional Sales Leaders and teams to drive the professional services business; this includes active participation on strategic prospect/customer opportunities.Contribute to the strategic direction of the Customer Experience organisation through leading and participating on internal initiativesEncourage high standards of performance and inspire others to define new opportunities and continuously improve the organizationAbout YouBasic QualificationsManagement experience with large enterprise customers, within a Global SaaS companyDemonstrated experience of managing executive relationships of SaaS large enterprise customers Other QualificationsExperience with SaaS business modelsBackground and expertise in building out new strategic account capabilities and organizations to accommodate growth, and scaleProven track record of achieving long-term success with large customers resulting in high customer satisfaction and expansion of the relationship over timeExperience working matrixed organization and with cross functional teams to achieve company and departmental objectivesAbility to deliver Executive-C-Level QBRs and presentations internallyDemonstrated ability to successfully resolve situations that are broadly defined, sophisticated, diverse, and occasionally, unprecedentedExecutive level presence and communication both internally and externallyOutstanding communication skills to build and convey customer objectives, success strategies, and customer insights for internal and external collaboratorsAbility to travel 50%Workday is proud to be an equal opportunity workplace.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!