Field Application Engineer - EMEA

          About Alamar Biosciences, Inc.  Founded by serial entrepreneurs with a track record of success, Alamar Biosciences is a venture-backed startup company developing game-changing technology platforms for early cancer detection and treatment. The company is looking for energetic Engineers to join our fast-paced team. We provide exceptional opportunities for those who have an entrepreneurial spirit, enjoy developing novel technology platforms and products, and aspire to grow together with the company.    Description:  We are searching for an EMEA Field Application Engineer with expertise in inflammatory biology and proteomics precision diagnostics. This role will join a dynamic team of professionals as our first hire outside of the U.S. This role will be centered upon providing scientific and engineering support to our clients. This role will leverage your expertise to provide support to Alamar’s automated instrument system for high-precision proteomic analysis. Reporting to the Senior Director of Service Support, you will collaborate closely with the Engineering and Research and Development teams. Your involvement will span from the initial stages of engagement with the development teams to onsite field application support for our EMEA customers. This is a hands-on role that offers the opportunity to make a significant impact on life science research and early disease diagnosis within a rapidly expanding company.    Responsibilities:  Apply your expertise in inflammatory biology to guide the development and enhancement of our proteomics platform.  Collaborate with internal R&D teams during the product development phase, providing critical insights and technical support.  Contribute to the creation of customer training materials and documentation, working closely with internal resources.  Assist in the scaling of our CRM toolset, ensuring effective integration with ERP and marketing automation.  Deliver scientific presentations at conferences and webinars, showcasing the capabilities of Alamar's products.  Provide expert technical knowledge during discussions about Alamar's product offerings.  Conduct remote and in-lab product training and evaluations for customers.  Cultivate and manage collaborations with Key Opinion Leaders (KOLs) in coordination with sales and R&D teams.  Address incoming customer service requests for technical support, including some service requests in conjunction with our engineering and service teams.  Handle customer complaints and accurately track them using CRM systems.  Gather valuable Voice of Customer insights to inform product improvements.    Qualifications:  Bachelor's Degree in a related field A minimum of 5+ years of progressively responsible experience in leading customer support functions, particularly in technical support.  Demonstrated proficiency in inflammatory biology with a track record of applying this expertise in a scientific or industry setting.  Exceptional ability to communicate and influence across all organizational levels, including executives.  Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality.  In-depth understanding of preparing materials for product launches and providing post-launch support.  Prior experience in commercial roles, preferably in the fields of proteomics, NGS, or related life sciences.  Global experience managing remote teams and collaborating across different regions.  Proven capability in team leadership and working collaboratively across cross-functional teams.  Excellent relationship-building skills, with the ability to engage effectively with diverse personalities both inside and outside the company.  Pragmatic thinker with a clear and effective approach to problem-solving.  Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity.  If you are a dedicated individual with a passion for advancing disease detection, we invite you to join our innovative team at Alamar Biosciences. You will have the opportunity to shape the future of proteomics and make a meaningful impact on the world of scientific research and healthcare.      The base salary range for this full-time position is €135,000- €150,000. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process!