Information Technology Support Technician

Description Keeper is hiring a talented Information Technology Support Technician to join our IT team. This position will work out of our El Dorado Hills, California office, with a hybrid environment. Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for providing the best in class support to Keeper’s internal teams. About Keeper Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging.  Learn more at KeeperSecurity.com . Job Summary The Information Technology Support Technician will report to the IT Manager and work collaboratively with others in our IT department. You will play a crucial role in maintaining and troubleshooting Keeper’s computer systems, hardware, and software. This will be accomplished effectively through technical resolution, guidance, and support. Responsibilities Provide direct virtual IT support to Keeper employees located in diverse geographical locations Provide on-premises support to employees and infrastructure physically located in Keeper’s El Dorado Hills, CA office Assist with desktop related projects while simultaneously maintaining day to day support functions Work both independently and as part of a team to deliver IT services to employees and enable fulfillment of business objectives and service level agreements Excel at following and implementing IT and Information Security Policies and Procedures, participating in Information Security / Compliance audits, and managing physical and cloud-based IT assets Setup and maintain Windows and OSX workstations and laptops, mobile devices and IT assets while ensuring the systems meet Keeper’s strict security requirements Perform IT systems access audits, employee onboarding and offboarding tasks, and manage and provision access to IT assets Assist the Information Security team in the resolution of security incidents on IT assets Mentor employees in IT best-practices and provide training on the use of IT assets Work with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees Maintain physical security services, such as door access and camera systems in facilities Maintain and audit inventory of IT assets Respond to and resolve IT service requests from employees and contractors Support of staff in diverse time zones may require work outside of normal business hours (EU-based, JPN-based and US east-coast based staff)