Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: North America OM ManagerDepartment & Team: Global Order ManagementReports to: Global OM Manager/Sr. ManagerLocation: Virtual, USThe North America OM Manager will be responsible for managing a team of regional Order Management Leads (for the Americas) for one of the largest private B2B software companies. This position will also be responsible for managing strategic initiatives leading to the improvement and globalization of Order Management’s strategy and processes. This will include partnering with cross-functional teams to create and execute a more stable, scalable order management and billing process through project management, root cause analysis, and strategy implementation. Responsibilities:Continuous ImprovementPerform analysis of Order Management business processes and applicationsIdentify areas for improvement, either through system enhancements, reporting, revised workflow and/or user training to facilitate improved and more efficient performance.Act as change lead to present proposed changes and provide key metrics to support recommendations.Bring insights into reporting streams and stakeholder discussions to devise and implement improvement plans.Standards ControlsCreate and manage project plans:Monitor and review project progress and timelinesAdjust schedules and plans as neededIdentify and resolve issues to ensure project successEffectively plan, organize, and direct the completion of large, complex projects while managing risks and issues to minimize scope, budget, and schedule impactsPolicies/ProceduresCollaborate globally and cross-functionally with various partners across different business functions to understand business processesFacilitate communication across disciplines for multiple projects and accounts to create alignment and efficienciesParticipate in end-to-end implementation planning including project management, issue management, communication, and change managementProcessIdentify issue root cause(s), develop business case justifications, obtain stakeholder alignment, and recommend prioritization of solutionsGuide projects from pitch to completion by facilitating team productivity, managing client expectations, and providing a layer of communication between teams and stakeholdersPeopleProactively build strong, trusted working relationships with Finance functional leaders and Business Technology partners to drive alignment and optimate project operationsOrchestrate and lead program content, events, and community strategyAbility to effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellencePerformanceLeverage business knowledge and expertise to drive business process improvementsCommunicate project strategy, updates, escalation of risks/issues to multiple levels of management, including executive leadership teams across the organizationPredict roadblocks and obstacles and prioritize competing needs with good reasoning and creative solutions, while proactively raising issues for the team before they become a problemPerform ad hoc, deep dive analysis as needed to develop recommendations and impact the decision-making of OM LeadershipQualifications/Requirements:5+ years’ experience in OM / OTC environment including managerial positions of increasing responsibilities, ideally in a Global Process Owner positionExperience with Salesforce.com and NetSuiteSoftware or Technology industry preferredAdvanced skill sets in critical thinking, time management, strategizing, and transformationEducation or CertificationDegree in Accounting, Finance or related field required or equivalent in work experienceProject Management certification(s) a plusDesired CharacteristicsA proactive, analytical, and process driven way of being—with a focus on understanding and exceeding the expectations of the internal/external customerProven ability to implement business process changes to improve operating efficienciesProcess improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation projects that impact the results of the companyHistory of teamwork and willingness to roll up one’s sleeves to get the job doneOutstanding and effective interpersonal skills along with strong communication skills both verbal and written to interface with all levels of organizationAbility to manage and communicate with remote teams during non-traditional business hoursHigh Emotional Intelligence (EQ) specifically being a great active listener and communicator, who can convey complex ideas in a clear, concise manner both verbal and in writing to various levels of leadership#LI-Remote#LI-DJ1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $70,200.00 - $145,800.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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