Customer Operations Specialist Graduate Program

Customer Operations Specialist Graduate ProgramDescription -Graduates @HP is an amazing learning experience, designed to create life-long opportunities and provide a career path that shape your future just the way you want it. Within the Graduates Program, you will be part of our School of Talent designed for young generation, that will support you build the skills of tomorrow.The Customer Operations Specialist applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.Responsibilities: Acts as a first point of contact for regular, on- going customer accounts on daily operational matters.Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.Education and Experience Required: First level university degree or equivalent experience.Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge and Skills: Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.Basic problem-solving and analytical skills.Basic knowledge of the end-to-end process of sales operations.Basic knowledge of local legal compliance issues.Ability to structure and apply basic organizational skills to manage daily operational issues.What we offer:2 years employment contract (January 2023 – January 2025), with the possibility of extensionPersonalized Onboarding programDevelopment program for developing cross-roles transferable skills of tomorrowBlended learning program: soft skills, digital skills, business acumen, career development planning, toolsYour additional benefits package:Flexible working scheduleWellness programs, Medical services for you and family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation VouchersVendors discount program (restaurants, cinema, clothing, and other)Job -Sales OperationsSchedule -Full timeShift -No shift premium (Romania)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.