Marketplace Customer Experience Business Manager

Marketplace Customer Experience Business ManagerDescription -Today HP is a $50+ billion fortune 50 company with around 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, and we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.About You:HP is a large global company with many exciting opportunities to further your career, a successful candidate will demonstrate the below personalities and work ethic:A run to the fire, growth mindsetA never-accept-less work ethicAn innovative and analytical spiritA relentless craving to push past your limits and try new things.If this sounds like you, read on and let’s speak soon.Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Responsibilities:Understand CX key pain points and customer E2E shopping experienceWork with Partner to develop and implement actions to improve online CXImprove existing processes and propose new ones, in a complex environment predominantly in the digital functionDemonstrate innovative, end to end thinking and implementation to stay ahead of the competitionDeep dive in data, information and reporting to provide high level insights and define next stepsWork and communicate efficiently with other internal organizations: channel sales, categories, marketing & trade marketingEducates and updates Partner on new HP technologies or solutionsAchieves assigned Sales quota Establishes relationship with Partner at various organization levelsEnsures compliance with Legal and SBC practicesEducation and Experience:Bachelor’s degree or equivalent.Typically 3-5 years of selling experience at end user account or partner level.Experience developing positive relationships and solving customer problems.Knowledge and Skills:Understanding of the IT industry, competing vendors, and the channel, including competitive positioning.Understanding of HP’s organization & operations, including key business rules, partner segmentation, key programs & initiatives, structure.Understanding of a select set of HP's products, software, and services. Able to communicate the strengths of HP's offerings, and overcome objections.Effectively sells HP offerings by building strategic relationships with partner contacts and promoting HP programs and offerings.Develops account plans with partner to grow HP's share of the business.Partners effectively with others to ensure coordinated, efficient account management.Very strong analytical and commercial acumen is essential.Extreme attention to detail.Excellent interpersonal skills.So please come and test your credentials with the best, it could be your time to shine.Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you.If you know a friend who may be a fit for the job please refer them.Sales and Services entityJob -SalesSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.