Product Technical Support Specialist

Product Technical Support SpecialistDescription -HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.At HP, the future is yours to create!If you are our Product Technical Support Engineer in Seoul/Korea, you will have a chance toBe the technical support specialist on various HP product, both of PC and Printer.Engage a group of major accounts as single point of contact for proactive management of product issues impacting customer installed base.Develop & roll-out proactive issue management initiatives (Tracking & Management of account failure performance, identify firmware/software updates fixes, Track & Manage fixes implementation).Manage customer service escalation (Monitors and track open issues to drive timely resolution, conduct regular reviews on open escalations and provide management updates, liaise with product elevation team for tier 2 support with technical skills to go onsite for troubleshooting. Work closely with region BEM(Business Escalation Manager) to continuously drive high customer satisfaction).Conduct training & knowledge sharing on potential issue resolution proposal.Integrate technical knowledge and business understanding to create solutions for customers.Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.Balance internal needs with customer needs within defined parameters.Manage small projects/programs in the team.Are you a high-performer? We are looking for an individual with:Bachelor's degree preferred or Associate degree holder (technical field) with 1~3 years working experience in related fields desired.Broad knowledge of HP products and services offerings.Basic knowledge of corporate organization, job, and policies.Comprehensive business, technical, or functional knowledge.Well versed in core technical competencies (OS, networking, core HP applications).Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.Active listening skills and ability to adjust messages to audience level.Problem-solving skills (proactive, reactive and creative).Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.Basic project management, communication, and analytical skills.Able to suggest operational efficiencies.Working with teamwork spirit and growth mindset.Fluency in English (written and verbal)* Persons of distinguished service to the state and their families and persons with disabilities will be given additional scores in the process according to the law** A job offerer shall notify a job applicant, before the job applicant’s hiring is determined, of his/her right to request the return of hiring documents, the method of exercising the right, the retention period of the hiring documents, the destruction of the documents after the period of filing the request, and the expenses incurred for returning the documents. (Article 11, Paragraph 6 of Fair Hiring Procedure Act, Korea)#LI-POSTJob -ServicesSchedule -Full timeShift -No shift premium (Korea, Republic of)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.