Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Description: The Telephony Admin UI Team (“TA UI Team”) builds and maintains the UI responsible for configuring telephony in Genesys Cloud. The Telephony Admin UI Team works with teams that manage cloud services as well as the Edge to provide telephony to Genesys’ customers. It’s our job to provide a good user experience and to make this complex knowledge domain as understandable as we can to our customers.Senior Software Engineers (“SSEs”) on the TA UI Team will be expected to be leaders and mentors for their peers and more junior developers. You will be expected to help lead projects (at least the UI side of multi-team full stack projects) as well as deliver high quality code on a timely schedule. SSEs are also expected to help with support cases when they come our way.SSEs need to have a strong JavaScript background. The TA UI Team does not work full stack, only on the front end. We are moving towards Angular/TypeScript. We still have legacy code using Knockout that we need to support and fix bugs in, but those views are being rewritten into Angular as fast as we are able. Therefore, strong multi-framework JavaScript (and TypeScript) skills are needed for this role. That being said, SSEs always need to keep learning. They need to keep up to date with the latest in web development, show pride in ownership of our repos and challenge the status quo when needed.A good sense of humor as well as willingness to participate in long discussions about droopy icons, page loading speed and components vs directives is also a big plus. Major Responsibilities/Activities:Work with team members to design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability.Jump into various complex repos, understand them quickly, and develop features and bug fixes in a fast-paced environment.Demonstrate the capacity to generate good software design and clean code efficiently and with few bugs.Exhibit thoroughness in evaluating all aspects of a solution including localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance.Perform collaborative code reviews with other developers.Write and maintain unit, integration, and acceptance tests.Stay current with industry developments and new trends.Recommend new technologies as components of a solution when appropriate.Understand & comply with HIPAA Security and Privacy LawsAdhere to Genesys Code of Business Conduct and Ethics Minimum Requirements:3-5+ years relative experienceBachelor’s or master’s degree in computer science or software engineeringGood verbal and written communication skillsDemonstrable experience in HTML, CSS and JavaScript/TypeScriptExperience in one or more CSS frameworks and one or more JavaScript frameworks (especially Angular and Knockout)If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting