Senior Customer Success Architect

Strength in Trust  At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. The Challenge  We're looking for a Senior   Customer Success Architect  to join our Customer Success team. In this role, you will act as a product expert and evangelist .  This person will be required to have deep expertise in how our customers use a subset of our solutions .   Your main goal will be to use your deep expertise to deliver valuable solutions to customers as well as provide thought leadership internally to shape product direction and our internal methodology on how our customers should leverage our products. This person must be highly collaborative, possess an inquisitive spirit, and be able to successfully manage ambiguity and frequently changing priorities. The position requires above average attention to details, technical acumen, concern for the accuracy of work, and strong commitment to tasks meeting deliverable dates. Your Mission  Create long-term relationships with OneTrust product, development, and technical teams   Work with our Customer Success Managers to deliver outcome-based product solutions   Translate business requirements into functional and technical product solutions   Spreading that expertise by hosting trainings, client sessions, webinars, and informal teaching   As new offerings and enhancements are developed, you contribute to scoping their development, adoption, and stabilization    Work daily with key stakeholders to provide solutions, guidance and product expertise    Accelerate customer value through your knowledge of the OneTrust solutions    Provide timely resolutions across all customers of the team    Advocate for Customer Success team by understanding the key business requirements of their customers and internally with our Product and Engineering Teams   Provide training on new features and accelerate adoption by understanding of their usage    Conduct assessments to review customer product usage and provide recommendations for improvement   Share our product direction with our customers and share customer input with our product and engineering teams   Develop technical solutions to customer problems and initiatives You Are  Excellent with your communication and presentation skills    Excel at learning emerging technologies and creating technical solutions   Able to manage multiple projects simultaneously    Proficient in the products you have been exposed to, and possess the ability to learn the entire product suite    Empathetic to your customers, advocating for their success  Your Experience Includes   BA/BS in a related subject is required   4-6+ years in a role within software consulting or related experience   Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams   Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)    Practical experience in troubleshooting software and web services    Excellent verbal and written communication skills, including the ability to chair meetings or host webinars    Strategic thinking, problem-solving, and decision-making capabilities     Strong entrepreneurial skills to excel in a complex and rapidly evolving environment    Experience within the Technology/SaaS industry    Experience in using software for reporting and task management such as Salesforce preferred           Benefits As an employee at  OneTrust , you will be part of the OneTeam . That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources   Check out the following to learn more about OneTrust and its people:  OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our  Privacy Overview .  You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the  Data Subject Request Form . Our Commitment to You   When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career   OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.