Customer Success Engineer (Scale) - Northern Europe

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs work alongside CSMs to provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities. What you'll do Engage with customers, both onsite and remote, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance Providing technical, architectural and best practice guidance Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion Align with Customer Success Managers to provide customer-facing subject matter expertise based on the customer’s business objectives Focus on solution-based programs that are customized to fit an individual customer’s needs Develop and collaborate on customer workshops, demos, and other enablement Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others What you'll bring Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement Proficiency using DevSecOps tools or highly technical tooling in adjacent fields Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations Technical experience in development or systems engineering Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions Have demonstrated the ability to become a trusted technical advisor to customer and business leaders Exceptional verbal, presentation, and written communication skills Excellent time management and ability to work with several different teams at any given time Alignment with  GitLab values  and ability to work in accordance with those values Ability to travel if needed and comply with the company’s  travel policy How GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Unlimited PTO (paid time off) Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget  Parental leave Home office support Hiring process Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our  team page . Recruiter Screening Qualified candidates will be invited to schedule a 30 minute  screening call  with one of our Global Recruiters. Hiring Manager Interview The hiring manager interview is the first of the interviews with the Customer Success Manager team. This interview is with the manager of the team the candidate is applying to join. It is a 30 minute interview. Peer Interview The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. This is a 30 minute interview. Panel Interview The panel interview consists of several members of the Customer Success Manager team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format: Live demonstration based on the guidance provided ahead of the interview by the recruiter General discussion and questions from the panel Executive Interview Conducted by the  Senior Director of CSMs , this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview. Reference and Background Check Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete  reference checks  and a  background check . Additional details about our process can be found on our  hiring page . Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. #LI-JM2 Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also  GitLab’s EEO Policy  and  EEO is the Law . If you have a disability or special need that requires  accommodation , please let us know during the  recruiting process .