Summary Posted: Jul 27, 2023 Weekly Hours: 40 Role Number: 200491970 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!
The AppleCare Digital team is looking for an outstanding Data Analyst to be a part of it’s Insights Analytics team. The Insights Analytics team focuses on identifying, analyzing, and investigating trends and anomalies, performing deep dive analyses on open-ended analytical questions, data storytelling, producing executive reporting and insights, and supporting product launches at Apple. The ideal candidate has a strong analytical mentality, business and customer understanding, and a passion for uncovering practical insights from sophisticated data sets.
The person in this position will partner with Data Science and Data Engineering teams as well as various business teams within AppleCare Digital to generate business critical insights and drive value across the larger AppleCare organisation. Key Qualifications Key Qualifications 4+ years of proven experience in a Data Analytics role. Experience articulating and translating business questions and using analytics to answer those questions Experience working in diverse multi-functional teams to get results and sharing a point of view and direction on analytics, business insights, and measurement. Experience with using SQL to mine and analyze data. Familiarity and experience with performing analytics using R/Python is highly preferred. Experience in producing powerful visualizations and dashboards that balance both art and science (using Tableau/D3, etc) Description Description - Perform end-to-end analyses across all AppleCare touch points, including data gathering from large and complex data sets, data processing, and analyses.
- Conduct in-depth analysis of user behavior, customer journeys and other relevant metrics to understand the effectiveness of digital initiatives and identify areas for improvement.
- Present findings from analytics and research and make recommendations to leadership and multi-functional business partners.
- Provide insights to executive leadership and business partners on anomalies and trends.
- Find opportunities for enhancing customer satisfaction scores and reducing customer friction points across AppleCare touch points.
- Work with business partners to refine business, operational, and customer metrics.
- Stay up-to-date with industry trends, emerging technologies, and standard processes in digital analytics, and proactively find opportunities for innovation and improvement. Education & Experience Education & Experience Masters/Bachelors degree in information management, computer science, statistics, economics or business management and related fields Additional Requirements Additional Requirements
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