Workplace Operations Manager

Summary Posted: Sep 15, 2023 Weekly Hours: 40 Role Number: 200502733 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you love thinking analytically? Are you passionate about using your knowledge to navigate complex challenges? Join us, and you’ll have a meaningful role in continuing Apple’s legacy of efficiency and success. As a member of the Real Estate & Development (RE&D) AMR field team you will be able to operate as a true partner to local business leaders, Finance, People, IS&T and other functional areas. You will simultaneously act as an internal ambassador, educator, analyst, solutions architect, and implementer. Having passion and in-depth knowledge of FM Operations, office move coordination and furniture systems is critical. You should have experience developing and implementing programs. We are looking for an experienced and vibrant professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – but not be afraid to dive into details. They should also understand the nuances of being an approachable but sensible client or buyer – fostering clear external relationships, and balancing frugality with creativity. Key Qualifications Key Qualifications Facilities operations background experience - a significant portion of which should demonstrate success with office moves, planning and facilitating the installation of office furniture systems; Highly skilled in oral & written communication and customer service & satisfaction Shown success facilitating a wide variety of campus based events Experience in planning, coordinating and driving multiple client needs; office furniture changes, upgrading current workspaces, and building maintenance management of commercial property Able to quickly adapt to new concepts, processes and tools Description Description Coordinates, schedules and manages office and lab moves. Handle internal employees as well as third-party contractors/vendors engaged in providing move and event support. Develops, cultivates and owns key relationships with all business units, external vendors and internal partners. Manages inventory of attic stock furniture and procures furniture for small projects and work requests. Drive and support special projects and strategic initiatives for the portfolio. Participate in any site level crisis teams including Regional FM, Stakeholders, HR, RE&D Leadership, Crisis Management and Corp Sec. Collaborate with peers across regions to ensure standards are shared and implemented. Assists with annual budget development, financial variance reports and operations analysis. Establishes and maintains open, positive relationships with team and customers (Apple employees). Responsible for managing small furniture replacement projects. Interacts with various support groups to ensure regulatory and compliance systems and processes are implemented Owns monthly/quarterly reporting to business leaders to include updates on transactions, projects, and operations. In some cases, may provide direct supervision to professional individual contributors, contractors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel). Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. Conveys information, thoughts, and opinions by writing or speaking in a persuasive manner appropriate to the audience. Listens carefully and attentively, and clarifies and confirms the understanding of others’ messages. Demonstrates an understanding of the implicit (emotional) message as well as the explicit message of any communication. Makes balanced and timely decisions with incomplete information. Evaluates a number of different options and demonstrates the capacity to anticipate problems. Uses numerous points or arguments that appeal to others’ interests when pursuing an idea or proposition. Creates a favorable negotiation environment to support own case. Anticipates the impact of an idea or action on others, with the ability to quickly respond to resistance. Focuses on objectives by monitoring and assessing others’ positions, and then identifying and applying the appropriate responses. Works collaboratively with customers to resolve their needs and identify appropriate solutions. Ensures that customers and decision makers are influenced. Demonstrates dedication to excellent service in day-to-day operations. Foresees issues that might adversely affect work quality and develops contingency plans. Displays strong tenacity and drive to see things through to successful conclusion. Demonstrates a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Delivers results that meet or exceed expectations Identifies the critical elements of a problem and alternative ways of resolving it. Seeks help when necessary. Remains focused on key goals and assists team members in implementing change. Openly shares information that helps the team understand the dimensions and reasons for a particular change. Education & Experience Education & Experience BA/BS degree or equivalent experience preferred We are looking for a highly motivated and proactive thinker who can think strategically and stay connected to our customers. The ideal candidate will possess a high level of integrity, creativity, initiative, accountability, communication and interpersonal skills, with a commitment to teamwork and excellence. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple benefits programs vary by country and are subject to eligibility requirements. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $127,300 and $191,000, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.