Americas Channel Support Account Manager

Summary Posted: Sep 27, 2023 Weekly Hours: 40 Role Number: 200503867 At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As a Channel Support Account Manager, you will play an integral part of the AMR Reseller Operations teams. The primary objective of the role is to enable the maximization of sell through with focus customers, inventory management, driving/supporting market strategies in alignment with Sales. This individual must be passionate about day-to-day interfacing with internal and external customers at all levels. Must be self-directed and motivated with strong analytical and communication skills in order to coordinate a variety of activities and complexities spanning across the organization. The role requires skills to influence decisions and facilitate change management through collaboration and leadership. The candidate must be able to act as a liaison between the different business groups in order to gain alignment to drive end customer needs. Key Qualifications Key Qualifications Subject matter expertise in supply chain operations and business process re-engineering. Tact for problem-solving, delivering on milestones, mitigating risks, and owning the hard calls. Adept cross-functional leader who is able to influence without control and stitch together across the supply chain. Solution-oriented, demonstrating a practical and proactive approach to problem-solving. Exceptional communication skills, with the ability to partner with global counterparts and executives in a matrixed environment. Ability to persevere and adapt under pressure, with a positive and professional “customer-focused” attitude. Advanced analytical skills with data modeling utilizing Excel, Tableau, etc. Description Description • Manages day-to-day operations, which include all aspects CPFR (collaboration, planning forecasting & replenishment), and general account management. Must be able to provide expert and focused tactical and strategic support in the Telco/Reseller channels. • Makes recommendations on strategic direction and operations strategy, while executing to make definitive and measurable improvements. • Ability to identify and execute process automation, and process/productivity improvements to allow the operation to scale at the pace of sales growth and benefit from economies of scale • Manage the response and resolution of operational, sales and customer issues to ensure a positive customer experience. • Prior experience engaging with customers to enable increased market share through differentiated services and offerings based on customer requirements. • The ability to work cross functionality with sales, finance, logistics, and the supply demand management teams. Develops and maintains cross-functional partnerships with other business managers to ensure partner issues are resolved. • Leverage best practices and develop technologies to drive efficiencies and improve the customer experience. • Develops relationships and engagement of internal customers to ensure that customer requirements are considered during the development and implementation of strategies and technologies Education & Experience Education & Experience Bachelor’s Degree required; MBA or advanced degree preferred. Additional Requirements Additional Requirements